Senior Software Engineer II, Customer Value, Orchestration

<div class="content-intro"><h2><strong>Our mission: e</strong><span class="heading--font-style-italic">liminating</span>&nbsp;every barrier to&nbsp;<span class="heading--accent-1-color">mental health.</span></h2> <p>Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><p>Reporting to the Associate Director, Data Science - Orchestration, this senior engineer will lead backend systems that power member-provider matching and precision care routing. This role is part of the Orchestration Group and is critical to translating machine learning and business logic into scalable, reliable production services that improve member experience, utilization, and margin performance.</p> <p>Please note that this is a <strong>hybrid role based in San Francisco</strong>, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.&nbsp;</p> <p><strong>What you’ll do:</strong>&nbsp;</p> <ul> <li>Design and build scalable backend services that power member-provider matching, ranking, and precision care routing.</li> <li>Collaborate with cross-functional teams to ship high-impact systems that improve member experience, care access, and business performance.</li> <li>Expand and maintain existing backend applications and infrastructure that operationalize machine learning and decisioning logic.</li> <li>Debug and resolve issues quickly and efficiently.</li> <li>Provide technical leadership in architectural discussions, code reviews, and system planning.</li> <li>Uphold high engineering standards, including test coverage, documentation, and performance.</li> <li>Participate in an on-call rotation to support system reliability and respond to production issues.</li> <li>Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders.</li> <li>Lead delivery of complex projects from conception to deployment</li> <li>Mentor and guide engineers, fostering growth and best practices</li> <li>Drive integration of observability, performance monitoring, and resiliency features</li> <li>Partner with stakeholders to shape product strategy through technical input</li> </ul> <p><strong>What success looks like:</strong></p> <ul> <li>Deliver high-impact, high-quality projects on time and with stakeholder satisfaction</li> <li>Maintain high system reliability and quality through strong testing and scalable design</li> <li>Drive cross-functional collaboration with product, design, data science, or other teams, to align on goals and delivery</li> <li>Lead by example through strong individual contributions and peer mentorship</li> <li>Deliver measurable improvements in engineering velocity, scalability, or developer experience</li> <li>Identify cross-team opportunities and contribute to organizational-level improvement</li> </ul> <p><strong>What you’ll bring:</strong></p> <ul> <li>6–8+ years of experience in software development with a focus on backend development</li> <li>Expertise in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent</li> <li>Proven experience leading delivery of complex technical projects or 0–1 product development</li> <li>Strong cross-functional collaboration and mentorship abilities</li> <li>Strong problem-solving skills and attention to detail</li> <li>Familiarity with observability and experimentation tools, such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable</li> <li>Experience architecting complex systems or microservices</li> <li>Experience with containerization or cloud infrastructure tools, such as Docker or AWS</li> <li>Fluency in SQL and modern data tooling (e.g., DBT, Snowflake)</li> <li>Bonus: Experience with ML-powered product systems, recommendation/ranking systems, or experimentation-driven platforms</li> </ul> <p style="text-align: left;"><em>The target base salary range for this position is <strong>$207,000 - $233,000,</strong>&nbsp;and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using&nbsp;<a href="https://springhealth.link/jd-2022-09-radfordcomp" target="_blank"><strong>Radford Global Compensation Database</strong></a><strong> </strong>at minimum to ensure competitive and fair pay.</em>&nbsp;</p> <h3><span style="text-decoration: underline;"><strong>Benefits provided by Spring Health:</strong></span></h3> <p><strong>Note</strong>: We have even more benefits than listed <a href="https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits" target="_blank">here</a> and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. <em><br></em></p> <ul> <li>Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to <a href="https://www.onemedical.com/membership/" target="_blank"><strong>One Medical</strong></a><strong> </strong>accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.</li> <li>Employer sponsored 401(k) match of up to 2% for retirement planning</li> <li>A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.</li> <li>We offer competitive paid time off policies including vacation, sick leave and company holidays.</li> <li>At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.</li> <li>Access to <a href="https://www.noom.com/" target="_blank"><strong>Noom</strong></a><strong>, </strong>a weight management program—based in psychology, that’s tailored to your unique needs and goals.&nbsp;</li> <li>Access to fertility care support through <a href="https://springhealth.link/jd-2023-07-carrotbenefit" target="_blank"><strong>Carrot</strong></a>, in addition to $4,000 reimbursement for related fertility expenses.</li> <li>Access to<strong> </strong><a href="https://springhealth.link/jd-2023-07-gympassbenefit" target="_blank"><strong>Wellhub</strong></a>,&nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription</li> <li>Access to <a href="https://www.brighthorizons.com/" target="_blank"><strong>BrightHorizons</strong></a>, which provides sponsored child care, back-up care, and elder care</li> <li>Up to $1,000 Professional Development Reimbursement a year.</li> <li>$200 per year donation matching to support your favorite causes.</li> </ul><div class="content-conclusion"><p><strong>Not sure if you meet every requirement?</strong> <a href="https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907">Research shows</a> that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to <a href="https://www.springhealth.com/careers">Thrive</a>. If this role excites you, we encourage you to apply.</p> <p><strong><em>Our privacy policy:&nbsp;</em></strong><a href="https://springhealth.com/privacy-policy/"><strong><em>https://springhealth.com/privacy-policy/</em></strong></a></p> <p><em>Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.</em></p></div>