Senior Software Engineer, Platform Engineering (Identity)

Job Description

About the role

• Authentication & authorization flows (SSO, service-to-service auth, RBAC/ABAC patterns)
• Administrative and operator tooling (workflows, permissions, auditability)
• Contact center experiences and integrations (e.g., Twilio Flex, CRM/helpdesk integrations, automation)
• Operational excellence (incident response, observability, reliability, performance)

What you bring to the table:

• • Drive and own the design/implementation of platform services and internal tools, seeking reviews and delivering independently.
  • Build deep understanding of core systems in your area and working knowledge across adjacent services.
  • Mentor junior engineers, help them grow in their technical skills and problem-solving, demonstrating a high level of engineering standards for others.

• • Collaborate well with teammates and cross-functional partners, encouraging others to do the same.
  • Communicate the team’s project updates and blockers clearly and proactively.
  • Comfortably articulate technical concepts to a non-technical audience

• • Troubleshoot, diagnose, and resolve incidents and operational issues with appropriate urgency
  • Contribute in analyzing and resolving day-to-day technical obstacles within the team.

• • Independently implement code that is clear, concise, well-tested, and meeting both functional and non-functional requirements.
  • Use and improve system observability to help operations and troubleshooting.
  • Regularly do both code and design review for other engineers.

• • Drives improvements to engineering processes and existing team practices with rooms for optimisation
  • Contribute to processes outside of team’s sphere, such as interviewing and branding efforts

What we're looking for:

• Strong technical background, prior experience in leading project delivery related to of large-scale, secure systems with a large number of interconnected features. Experience in authentication flows, role-based access control and a good understanding of infrastructure, networking and databases. Experience in optimizing these components while integrating reliability and performance considerations throughout the software development lifecycle.
• Great collaborator who is comfortable working across a variety of teams beyond engineering, including product, design, business, operations, customer service, and external stakeholders.
• Fluency in Ruby and Angular development is good to have, though candidates who demonstrate willingness and ability to quickly scale up on these are welcome to apply.
• Experience integrating or extending contact center tooling (e.g. Twilio Flex) is a plus, building agent workflows, or supporting customer support operations at scale.
• Experienced in leveraging technical roadmaps/RFCs to communicate architecture designs and executing it fully.
• Preference on simple solutions and designs over complex ones, have a good intuition for what will last and scale, and can be a role model others look to for their own solutions and designs.
• 5+ years of experience in software engineering, with a strong focus on system design and development.
• Have experience mentoring and/or leading junior engineers, guiding and coaching them for high performance.
• A strong alignment with Ascenda's core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity.

• High growth environment & exponential career development
• Mobile & flexible work environment
• WFH office equipment allowance
• Medical insurance coverage
• Employee recognition programs
• Competitive compensation
• Travel perks & Employee rewards