Software Engineer - Support

Software Engineer - Support

Our Mission

Your Mission

• Join a passionate and collaborative team dedicated to groundbreaking health solutions.
• Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code).
• Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery.
• Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes.
• Define high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendation.
• Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and “fix-forward” improvements.
• Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices.
• Contribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response process.

Who You Are

Key Requirements

• 2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience.
• Comfortable reading and making changes in production codebases (bonus if you’ve worked with ASP.NET Core / C#).
• Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments. 
• Strong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basics.
• Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies. 
• Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment.
• A strong sense of ownership: you can take an issue from “something’s wrong” → “here’s what it is” → “here’s the fix or the right backlog ticket.”

Nice to Haves

• Experience with DICOM, HL7/FHIR, or other healthcare standards.
• Background in security & compliance (HIPAA, SOC 2).
• Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability tooling.

What’s in it for you?

• Stock options.
• Comprehensive health, dental, and vision plans for you and your family.
• Flexible work environment.
• Team off-sites and wellness initiatives.
• Competitive vacation policy.
• A culture that emphasizes continuous learning and personal growth.

Our Commitment to Diversity and Inclusion

Other Requirements