Staff Software Engineer, Voice Insights

Your Career, our Future—Together.

The Opportunity

What You'll Do

• Set the Voice Insights technical vision and direction, tackling complex, open-ended technical challenges across data, AI, and analytics.
• Act as a player / coach, driving architectural decisions while ensuring engineering excellence across the team.
• Balance customer needs with technical design to deliver high-impact, scalable value quickly.
• Apply advanced artificial intelligence techniques to process speech data, derive deep insights, and enable automated actions.
• Design and build highly scalable data pipelines and event-driven architectures to reliably process millions of voice AI interactions.
• Collaborate closely with product and platform teams to align technical roadmaps and build world-class systems.
• Identify and eliminate sources of toil and inefficiency in systems and processes, promoting operational maturity.
• Continuously improve customer onboarding, data reliability, and operational excellence.

What You'll Bring

• 12+ years of software engineering experience, including significant experience in a technical leadership role driving architecture and strategy, ideally in distributed or data-intensive systems.
• Expert experience designing and implementing highly performant data pipelines and resilient event-driven architectures.
• Expert experience with cloud warehouse technologies like Google Big Query, Amazon Redshift, Snowflake.
• Strong Experience with Python, Google Pub/Sub and Reporting Tools.
• Proficiency in prompt engineering, including prompt design, evaluation, and deployment workflows for production systems.
• Demonstrated ability to mentor engineers and elevate technical quality and practices across multiple teams.
• Strong problem-solving skills and a growth mindset—comfortable with ambiguity, fast iteration, and making high-stakes technical trade-offs.
• Proven experience collaborating with customers or stakeholders to translate complex technical insights into measurable business impact.

Preferred Qualifications

• Experience as a people manager or formal team lead.
• Familiarity with voice-enabled or conversational AI systems.
• Experience designing APIs for high-throughput applications.
• Understanding of cloud platforms and large-scale distributed systems.
• Experience using LLMs to accelerate development or extract meaning from data.

Workplace & Compensation

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