Soho Support Coordinator- Bedrooms - Soho Beach House Miami (Remote/Miami Based)

<p><strong>The role…</strong></p> <p>We are looking for an experienced full time Coordinator to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.</p> <p><strong>Main Duties</strong></p> <ul> <li>To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines.</li> <li>Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.</li> <li>To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.</li> <li>To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.</li> <li>To undergo any training needed to achieve the above responsibilities</li> <li>To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.</li> </ul> <p><strong>Required Skills/Qualifications</strong></p> <ul> <li>Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.</li> <li>Previous experience with Opera essential</li> <li>Excellent attention to detail and administration skills</li> <li>Previous experience of working with high profile/VIP guests</li> <li>Experience of working in a 5 star/luxury hotel</li> <li>Problem solving skills and previous experience of managing complaints efficiently</li> <li>Excellent reading, writing, and oral proficiency in the English language</li> <li>Excellent time management skills with the ability to prioritize tasks and meet deadlines</li> <li>Sufficient knowledge of Microsoft Office</li> </ul> <p><strong>Physical Requirements</strong></p> <ul> <li>Must be able to seize, grasp, turn and hold objects with hands.</li> <li>Must be able to make periodical fast paced movements are required to go from one part of the property to others.</li> <li>Must be able to move, pull, push, carry or lift at least 30 pounds.</li> <li>Must be able to occasionally kneel, bend, crouch and climb is required.</li> <li>Must be able to perform physical activities such as lifting, cleaning, and stooping.</li> <li>Must be able to stand, walk, lift, and bend for long periods of time.</li> </ul> <p><strong>Why work with us...</strong></p> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.</p> <ul> <li><strong>Health Care + 401K: </strong>Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match</li> <li><strong>Paid Time Off: </strong>Full- Time Employees have sick day's + vacation days</li> <li><strong>Career Development: </strong>Soho House can progress your career domestically or internationally as well as managerially or technically</li> <li><strong>Soho Impact:</strong> Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability</li> <li><strong>Learning &amp; Development: </strong>An extensive range of internally and externally run courses are available for all employees.</li> <li><strong>Cookhouse &amp; House Tonic: </strong>Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.</li> <li><strong>Team Events: </strong>From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> <li><strong>Team Meal: </strong>Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.</li> </ul>