Solar Installation and Maintenance Technician

What you would be expected to do

•  Attend to installation requests and service queries, developing an efficient schedule for service delivery.
• Identify faults and resolve technical issues with minimum customer downtime.
• Carry out planned maintenance for inverters and associated accessories to ensure optimal performance and longevity.

• Conduct diagnosis of faults, maintenance, and repairs on all product-related technical issues in a safe, timely, and professional manner.
• Ensure all work is undertaken to a high-quality standard, adhering to all company and  industry safety and quality regulations.
• Return products to full operational service following repairs.

•  Build comprehensive training materials and hold training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
•  Develop and maintain thorough expert knowledge of Sun King products and services.

• Deliver comprehensive service to inquiring customers, finding effective solutions to their issues.
• Manage a large number of incoming calls and emails, keeping detailed records of customer interactions and actions taken.
• Process product replacements and warranty claims within designated timelines.
• Address and resolve customer disputes effectively, reporting on results and escalating issues when necessary.

• Meet and exceed KPI goals, including service level timelines and customer satisfaction metrics like Net Promoter Score (NPS).

• Maintain accurate records of all service activities.
• Provide periodic reports to management on after-sales and service performance, including common issues and resolutions. 

You might be a strong candidate if you

• Have a degree or its equivalent in engineering or other relevant disciplines.
•  A minimum of 3+ years of hands-on experience installing, maintaining, and troubleshooting solar inverter systems and battery-based power backups.
• Proven ability to diagnose faults methodically and perform high-quality repairs.
• Passionate about customer service and resolving issues
• Efficiency and organizational skills
•  Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Entrepreneurial Spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind. 

What Sun King offers