Solution Architect

Key Responsibilities

• Design and document business system architectures that support strategic goals and operational efficiency.
• Translate complex business requirements into scalable, sustainable technical solutions.
• Collaborate with Business Analysts, System Managers, and key stakeholders to gather requirements and define solution architectures.
• Evaluate existing business systems, identify gaps, and recommend improvements to enhance system performance and integration.
• Lead the architectural design for platforms such as Halo (ITSM), MS Dynamics, Jira & Confluence, Microsoft Power Platform, SharePoint, and Oracle HCM.
• Develop architecture diagrams, process flows, and technical documentation to support solution delivery.
• Present architectural designs and strategic roadmaps to technical and non-technical stakeholders.
• Research emerging technologies, best practices, and industry trends to guide continuous improvement.
• Ensure data integrity, security, and compliance across all business systems.
• Support and mentor a team of system administrators within the Enterprise Applications Team.

Skills, Knowledge & Expertise

• Strong background in enterprise system architecture, business process design, and application integration.
• Experience in designing and implementing business systems solutions across diverse technology stacks.
• Ability to translate business needs into technical solutions with a focus on scalability and efficiency.
• Strong knowledge of data governance, process automation, and API/microservices architecture.
• Hands-on experience with business system platforms: ITSM, CRM, HR systems and Power Platform.
• Excellent presentation and communication skills, capable of engaging with both technical and business stakeholders.
• Strategic thinker with problem-solving skills and the ability to drive continuous improvement.
• Proactive, results-oriented, and passionate about delivering business value through technology.