Solution Architect – Customer Engagements (Strategic Accounts)

<h3>Role Overview</h3> <p>We are seeking a customer-facing Solution Architect to lead and deepen our engagements with Nscale’s most strategic customers. This role sits at the intersection of engineering, product, and commercial teams—acting as a trusted technical advisor to customers while ensuring successful delivery and long-term partnership growth.</p> <p>You will go beyond coordination and program management, developing a deep understanding of customer workloads, architectures, and business objectives. You’ll play a critical role in shaping solutions, guiding customers through technical challenges, and ensuring they realize maximum value from Nscale’s platform.</p> <hr> <h3>What You’ll Do</h3> <ul> <li>Act as the primary technical point of contact for strategic customers, building trusted, long-term relationships</li> <li>Develop a deep understanding of customer architectures, software stacks, and AI/HPC workloads</li> <li>Partner with customers to design and optimize solutions on Nscale’s infrastructure</li> <li>Lead technical discussions, workshops, and architecture reviews with customer teams</li> <li>Translate customer requirements into clear technical plans and influence internal roadmaps where needed</li> <li>Own the end-to-end success of customer engagements, ensuring delivery against commitments and timelines</li> <li>Drive structured communication and alignment between customers and internal engineering, product, and operations teams</li> <li>Proactively identify risks, performance issues, or gaps in customer environments and drive resolution</li> <li>Support pre-sales and expansion opportunities by articulating technical value and guiding solution design</li> <li>Act as a calm, credible presence during incidents—helping troubleshoot issues and maintain customer confidence</li> <li>Bring structure and follow-through to engagements, ensuring accountability across all stakeholders</li> </ul> <hr> <h3>What We’re Looking For</h3> <ul> <li>5–10+ years in a customer-facing technical role such as Solution Architect, Sales Engineer, or Technical Program Manager</li> <li>Strong ability to go deep technically (infrastructure, cloud, networking, or AI/HPC workloads) while also operating at a strategic/customer level</li> <li>Experience working directly with large enterprise, hyperscale, or high-growth technology customers</li> <li>Proven ability to understand and map complex customer environments (compute, networking, storage, software stacks)</li> <li>Strong communication skills with the ability to translate between technical and business contexts</li> <li>Demonstrated ownership and follow-through in driving complex, multi-team deliverables</li> <li>Experience supporting pre-sales, solution design, or customer expansion efforts</li> <li>Ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments</li> <li>Experience with SLAs, delivery commitments, and customer accountability is a strong plus</li> </ul> <hr> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.</p></div><div class="title">Salary Range</div><div class="pay-range"><span>$200,000</span><span class="divider">&mdash;</span><span>$260,000 USD</span></div></div></div><div class="content-conclusion"><p><em>For information on how Nscale handles candidate personal data, please see our Employee &amp; Candidate Privacy Notice:&nbsp;<a href="https://drive.google.com/file/d/1QK5Yg04WHD9K9IAtJgQWubJZC9oLvatK/view?usp=sharing" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://drive.google.com/file/d/1QK5Yg04WHD9K9IAtJgQWubJZC9oLvatK/view?usp%3Dsharing&amp;source=gmail&amp;ust=1765375172804000&amp;usg=AOvVaw2Ncte4rmlGl8OKuFuDgDtx">Here.</a></em></p></div>