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Solution Architect - Field Service + Service Cloud (Salesforce)
Thunder
United StatesRemote3y ago
- Employment
- Full-time
About the role
- Responsible for Salesforce Field Service and Service Cloud solution design and implementation
- Leading business and technology analysis and provide CRM domain expertise
- Leading client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
- Partnering with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
- Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
- Championing the adoption of reusable architecture assets to improve efficiency
- Producing documentation to aid in the understanding of existing architecture solutions
- Owning the overall execution of implementation deliverables and QA
- 4-6+ years of consulting experience within the Salesforce ecosystem
- 2-3+ years of solution design experience with Salesforce Field Service and Service Cloud
- Foundational understanding of Field Service Object Model, including Work Orders and Service Appointments
- Experience with Field Service scheduling and optimization logic/ principles (Preferred)
- Significant experience across Salesforce suite of products including Sales Cloud, Marketing Cloud, and/or Experience Cloud (Preferred)
- Experience solutioning on the Salesforce platform, particularly for variety of clients (including enterprise)
- Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
- Strong business processes, process documentation, and process improvement skills
- Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role
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