Solution Architect - Post Sales

<div class="content-intro"><h3 style="text-align: justify;"><strong>About IP Fabric&nbsp;</strong></h3> <p><span data-contrast="none">Join a pioneering force in network automation! </span></p> <p><span class="TextRun SCXW160894911 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW160894911 BCX0">At IP Fabric, we enable people to uncover the truth about their networks. </span></span><span class="TextRun SCXW160894911 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW160894911 BCX0">Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, </span><span class="NormalTextRun SCXW160894911 BCX0">we're</span><span class="NormalTextRun SCXW160894911 BCX0"> expanding rapidly across Europe, the U.S., and beyond.</span></span><span class="EOP SCXW160894911 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}">&nbsp;</span></p></div><h3><strong><span data-preserver-spaces="true">About The Role </span></strong><span data-preserver-spaces="true">&nbsp;</span></h3> <p><span data-preserver-spaces="true">As a Post Sales Solution Architect at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise</span><span data-preserver-spaces="true">, in order to</span><span data-preserver-spaces="true"> engage with clients post-sales to understand their requirements and business objectives and facilitate resolution of complex issues where/when appropriate.</span><span data-preserver-spaces="true">&nbsp;</span></p> <h3><strong><span data-preserver-spaces="true">Responsibilities</span></strong></h3> <p><strong data-stringify-type="bold">Customer Engagement &amp; Solution Delivery:</strong></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization.</li> <li data-stringify-indent="0" data-stringify-border="0">Understand the limitations of traditional network management approaches and the opportunities in leveraging network data to transform enterprises.</li> <li data-stringify-indent="0" data-stringify-border="0">Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria.</li> <li data-stringify-indent="0" data-stringify-border="0">Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions.</li> <li data-stringify-indent="0" data-stringify-border="0">Identify and nurture customer champions to drive long-term engagement.</li> <li data-stringify-indent="0" data-stringify-border="0">Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements.</li> <li data-stringify-indent="0" data-stringify-border="0">Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.</li> <li data-stringify-indent="0" data-stringify-border="0">Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter).</li> </ul> <p><strong><span data-preserver-spaces="true">Cross-Functional Coordination&nbsp;</span></strong><span data-preserver-spaces="true">&nbsp;</span></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap.</li> <li data-stringify-indent="0" data-stringify-border="0">Work closely with IP Fabric’s support and sales teams to maximize customer satisfaction and engagement.</li> </ul> <p><strong><span data-preserver-spaces="true">Technical Expertise&nbsp;</span></strong><span data-preserver-spaces="true">&nbsp;</span></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Deploy and provide basic support for the IP Fabric platform in customer environments, including understanding deployment methods, platform limitations, and administrative access requirements.</li> <li data-stringify-indent="0" data-stringify-border="0">Assist sales and technology partners in integrating IP Fabric into broader solutions.</li> <li data-stringify-indent="0" data-stringify-border="0">Scope, design, and oversee the implementation of targeted solutions, extensions, or integrations that enhance the core product offering.</li> </ul> <h3><strong><span data-preserver-spaces="true">Requirements</span></strong></h3> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.).</li> <li data-stringify-indent="0" data-stringify-border="0">A customer-first perspective with a consultative approach to solution delivery.</li> <li data-stringify-indent="0" data-stringify-border="0">A background in network engineering or architecture, with a strong understanding of networking technologies and protocols.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience in professional services functions, including project scoping, SOW creation, and solution implementation.</li> <li data-stringify-indent="0" data-stringify-border="0">Familiarity with server virtualization technologies.</li> <li data-stringify-indent="0" data-stringify-border="0">Basic understanding of programming languages and APIs.</li> <li data-stringify-indent="0" data-stringify-border="0">Strong project management skills with the ability to manage multiple customer engagements simultaneously.</li> </ul> <p><strong><span data-preserver-spaces="true">Ways To Stand Out From The Crowd:</span></strong><span data-preserver-spaces="true">&nbsp;&nbsp;</span></p> <ul> <li><span data-preserver-spaces="true">Strong understanding of NetDevOps workflows </span><span data-preserver-spaces="true">including</span><span data-preserver-spaces="true"> automation, infrastructure-as-code, </span><span data-preserver-spaces="true">python</span><span data-preserver-spaces="true">, git, Ansible, and similar tools.</span><span data-preserver-spaces="true">&nbsp;</span></li> <li><span data-preserver-spaces="true">Ability to code in </span><span data-preserver-spaces="true">Python</span><span data-preserver-spaces="true">, sufficient to develop custom prototype solutions for customers.</span><span data-preserver-spaces="true">&nbsp;</span></li> <li><span data-preserver-spaces="true">Proven wins as a technical post-sales engineer/architect.&nbsp;</span></li> </ul> <h3><span class="TextRun SCXW156624379 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW156624379 BCX0">Benefits&nbsp;</span><span class="NormalTextRun SCXW156624379 BCX0">&amp;</span><span class="NormalTextRun SCXW156624379 BCX0"> Perks</span></span></h3> <ul> <li><span data-preserver-spaces="true">25 days of paid time off.</span></li> <li><span data-preserver-spaces="true">Anniversary rewards.</span></li> <li><span data-preserver-spaces="true">Competitive commission structure.</span></li> <li><span data-preserver-spaces="true">Full remote setting.</span></li> </ul><div class="content-conclusion"><p style="text-align: left;">Join us to experience the unique culture of a founder-led startup, where from top to bottom everyone is hands-on and has a chance to make a tangible impact on influential enterprises worldwide. Being part of IP Fabric means being part of a flexible environment that prioritizes work-life balance and growth opportunities.</p></div>