Solutions Analyst

Key Responsibilities

• You will provide detailed user stories that adhere to best practice standards across a range of projects and programs and write acceptance criteria that are clear, concise and testable.  
• Conduct gap analysis to help review and plan to implement change and improvements to achieve our future states 
• Define functional and non-functional specifications which will enable users to confirm the functionality and also enable the developers to understand what functionality is required.
• Maintaining and owning the project backlog ensuring items are written to a high level of quality, detailing customer/user requirements, modifying when necessary.
• Attend and lead workshops with internal and external stakeholders to understand business requirements, and then document and analyse as required. Capturing detailed processes as well as risks, assumptions and priorities
• Review end-to-end business processes and utilise data to identify opportunities and assist in decision making with the aim of helping the business deliver on its strategic and tactual change initiatives
• Develop detailed process flows for all projects where required adhering to standard working practices. 
• Collaborate across the organization, working with various functions and levels to ensure alignment on project goals and deliverables
• Support the design, protyping and development of our technology solutions through ideation, innovation, and business analysis
• Participate in large-scale, cross-functional projects while also supporting daily development activities within a Scrum framework
• Support multiple projects at one time, ensuring an organised and structured approach to delivery
• Be familiar with running cost benefit analysis to help with prioritising
• Ensure clear communication and documentation to support project sign-off and approvals
• Understand user and customer behaviours to help design customer-centric business solutions with a focus on delivering an outstanding UX
• Identify root causes to help understand the challenges and implement solutions to eliminate issues and reduce variation and waste
• Support and occasionally lead project meetings with the ability to translate business goals into milestones and deliverables
• Be a team player and contribute to testing, validation, and project management activities as required
   
  
  
  

Skills, Knowledge and Expertise

• At least 5 years working as an analyst in the software / technology sector across different systems / tools with a full understanding of the software development lifecycle (SDLC)
• Experience in both scrum and kanban agile frameworks
• A full working understanding of Agile metrics and ceremonies including daily standups, retrospectives and burn down charts
• Knowledge of the global supply chain including manufacturing, sourcing and distribution is highly desirable
• Strong experience in elicitation, analysis and documentation of Business Requirements
• Experience of business and system workflows from Front to Back office
• Knowledge of integrating multiple systems and processes is highly desirable
• Identifying options for potential solutions and assessing them for both technical and business suitability.
• Significant experience in supporting and delivering a large, complex and diverse organisational projects to tight deadlines.
• Ability to manage multiple highly complex projects to a successful conclusion, with multiple customers/users, using structured methodologies
• Experience of managing others on project teams, lead certain team members regarding systems and processes.
• Ability to work on various types of projects and adapt to each situation seamlessly
• Excellent time management skills with the ability to work on and complete multiple projects at a time, independently or as part of a team
• Must have fluent level of English (written & spoken)
• Excellent verbal, written and presentation skills
• Confident in presenting at all levels within organization
• High level of competency in Microsoft applications including Azure DevOps, Word, Excel, PowerPoint, and Visio
• Knowledge of Power queries, macros, and advanced formulae is a plus
• Additional experience in other tools such as Figma, PowerBi and Airtable 
• An active knowledge of delivering solutions on modern technology including, .NET, C#, SQL, react, APIs
• Ability to work across different markets / regions and with offshore teams
• Excellent interpersonal skills with the ability to engage stakeholders of all levels internally and externally and present information in a way that promotes full comprehension
• Highly organized and strong attention to detail
• Passion for efficiency, problem solving and innovation

Equal Opportunities