Solutions Architect

<div class="content-intro"><div><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>About Glean:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.</span></div></div><div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>About the Role:</strong></span></div> <div>&nbsp;</div> <div><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup.&nbsp; Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed.</span></div> <div>&nbsp;</div> <div><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise &amp; Strategic segment, where the architecture and integration demands are high.&nbsp; You will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>You will:</strong></span></div> <div> <ul> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship.</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Identify opportunities with the customer to expand the use of Glean within their business application architecture</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Be an active member of the Glean customer technical community</span></li> </ul> </div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>About you:</strong></span></div> <div> <ul> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Clear Communicator: professional presentation and interaction skills with both customers and internal teams</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Drive: ability to engage in and handle multiple issues of different priorities gracefully</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;">Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Key knowledge and skills required:</span> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Technical skills:</span> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Software development experience in at least two of the following: Python, Java, Go</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">API and custom data integration experience in a Hybrid or SaaS environment</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Technical debugging: log analysis, code analysis, end-to-end transaction tracing</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Networking expertise: a deep understanding of networking, including cloud and on-premise networking</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure</span></li> <li style="font-weight: 400; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Security &amp; audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security &amp; audit stakeholders</span></li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Interpersonal skills:</span> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communication: professional presentation and interaction skills with both customers and internal teams</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Project planning: plan and execute the implementation of customer projects</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Self-motivated: a proactive approach to delivering service to customers</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pre or Post-sales Solution Architect experience in a product-led company is a huge plus</span></li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Education:</span> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience.</span></li> </ul> </li> </ul> </li> </ul> </div> <div> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Compensation &amp; Benefits:</strong></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The standard OTE range for this position is $160,000-$225,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">#LI-REMOTE</span></p> </div><div class="content-conclusion"><div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>AI-First Mindset at Glean:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. <strong>As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. </strong>Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Global Data Privacy Notice for Job Candidates and Applicants:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our <a href="https://www.glean.com/privacy"><strong>Privacy Policy</strong></a>. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>.</span></div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><br>By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>, and I agree to the terms.&nbsp;&nbsp;</span></div></div>