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Principal Solutions Architect
Retool
LondonHybrid1w ago
- Employment
- Full-time
- Seniority
- Staff
About the role
- Advise and implement full-stack solutions using Retool
- Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product
- Develop new service offerings based on customer / market need
- Assist with scoping, estimating, and selling professional services engagements
- Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
- Assist with partner enablement and certification
- Serve as a trusted advisor to our customers
- Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
- Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- 5+ years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer.
- Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python.
- Experience designing scalable cloud architectures and integrating enterprise systems.
- Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions.
- Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations.
- Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions.
- Comfortable with open-ended problem-solving in unstructured environments.
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