Solutions Consultant

• Performance-related bonus
• A flexible holiday plan of up to 40 days per year  
• £400 a year Wellbeing Allowance  
• Private Medical Insurance  
• Allowance for professional development books, E-books, and podcasts  
• Contributory pension scheme 
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands   

What You’ll be Doing:

• Own the end-to-end sales cycle for Digital Benefit Solutions across all customer segments. 
• Lead discovery sessions, demonstrations, solution scoping, and design workshops. 
• Develop tailored proposals and pricing and lead commercial negotiations through to signature. 
• Maintain a high-quality pipeline and deliver accurate commercial forecasting. 
• Progress all opportunities through the full sales process to closure.

• Collaborate with CSDs, SCSMs, and CSMs to identify opportunities within their customer portfolios. 
• Train and coach POD teams on identifying customer needs aligned to Digital Benefit Solutions. 
• Attend customer meetings to support solution positioning, technical planning, and commercial alignment. 
• Contribute to POD-level account strategies that drive solution adoption and expansion. 

• Act as the internal and external subject matter expert for Digital Benefit Solutions. 
• Translate customer requirements into scalable, technically sound, and commercially viable solutions. 
• Provide configuration guidance, feasibility insight, and best practice recommendations. 
• Work with Product teams by feeding structured customer insights into roadmap discussions. 

• Own the handover from sales to implementation, ensuring requirements are captured clearly and accurately. 
• Partner with implementation teams to ensure solutions are delivered on time, to scope, and aligned to customer expectations. 
• Support early adoption and ensure customers realise value in the initial phases of rollout. 
• Deliver product updates, feature enablement, and ongoing education for customers and internal teams. 

• Maintain accurate CRM documentation across all opportunities, activities, and customer interactions. 
• Produce pipeline and performance reporting with clear insights and next steps. 
• Identify process improvements across discovery, proposal creation, and implementation readiness. 
• Contribute to sales playbooks, tools, templates, and best practices that enable repeatable growth. 

Experience and Skills You Need in this Role:

• Proven experience in solution consulting, presales, overlay sales, or product-focused commercial roles within SaaS, benefits, HR technology, or a related digital solutions environment. 
• Proven record of leading customer conversations, negotiating commercial terms, and closing technology solutions. 
• Strong understanding of configurable digital products and modular platform architecture. 
• Demonstrated experience working closely with Customer Success teams or in post-sales environments. 
• Strong ability to influence senior stakeholders and manage multiple projects simultaneously. 
• Strong commercial acumen and negotiation capability. 
• Proven ability to simplify complex digital solutions and communicate value clearly. 
• Excellent presentation and stakeholder engagement skills. 
• Highly organised, with strong pipeline and project management discipline. 
• Analytical thinker with proven ability to interpret customer needs and design value-led solutions. 

The Interview Process:

• Screening call with member of the Talent Acquisition Team 
• First interview with Director of Client Success
• Take-home assessment
• Final interview with two Senior members of the Client Success team