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Solutions Engineer
Bigpanda
WorldwideRemote16h ago
- Employment
- Full-time
About the role
- Design and implement customer-specific solutions leveraging BigPanda's event ingestion, enrichment, correlation, and incident-sharing capabilities.
- Architect integrations between BigPanda and customer environments, including observability platforms, cloud services, ITSM tools, collaboration systems, and custom applications.
- Lead technical discovery sessions to understand customer environments, operational challenges, and business objectives.
- Deliver technical demonstrations, workshops, and proof-of-concepts that showcase the value of BigPanda's platform.
- Act as a trusted advisor to customers, helping them adopt best practices and identify new use cases that drive operational efficiency and business value.
- Collaborate closely with Customer Success and Professional Services teams to ensure smooth transitions from proof-of-concept to production deployment.
- Present technical and business value propositions to both technical and executive stakeholders, including SRE, NOC, IT Operations, and executive leadership teams.
- Gather customer feedback and market insights, partnering with Product and Engineering teams to influence roadmap priorities and product improvements.
- Support customers in troubleshooting integration, deployment, and adoption challenges.
- Develop and maintain technical documentation, integration guides, and solution architectures.
- 4+ years of experience as a Solutions Engineer, Sales Engineer, Technical Consultant, Software Engineer, or similar customer-facing technical role.
- Experience working with enterprise SaaS platforms, preferably in AIOps, observability, monitoring, ITSM, ITOM, or incident management domains.
- Strong hands-on experience with AWS cloud platform.
- Experience designing and implementing integrations using REST APIs, webhooks, and modern integration patterns.
- Proficiency in JavaScript and TypeScript, with the ability to build prototypes, integrations, and automation workflows.
- Strong understanding of enterprise IT Operations, observability ecosystems, incident management processes, and operational workflows.
- Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.
- Excellent presentation, communication, and stakeholder management skills.
- Proven ability to lead customer-facing technical discussions and influence decision-making across multiple organizational levels.
- Consultative mindset with strong discovery skills, able to identify customer needs and propose tailored solutions.
- Experience collaborating cross-functionally with Sales, Product, Engineering, Customer Success, and Professional Services teams.
- Experience with observability and monitoring platforms such as Datadog, Dynatrace, New Relic, Splunk, AppDynamics, or similar solutions.
- Familiarity with ITSM and incident management platforms such as ServiceNow, Jira Service Management, PagerDuty, OpenText, or similar tools.
- Understanding of CI/CD pipelines, change management processes, CMDBs, and service mapping concepts.
- Experience working with large enterprise customers in highly regulated or complex operational environments.
- Knowledge of AIOps concepts, event correlation, noise reduction, and automated incident response.
- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Perks & benefits
- Medical Insurance
- Paid Time Off
- Home Office Budget
- Equity Compensation
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