Solutions Engineer - Enterprise - Mixed Industries

<ul> <li><span data-sheets-root="1">Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.</span></li> <li><span data-sheets-root="1">Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary&nbsp;</span><span data-sheets-root="1">for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.</span></li> <li><span data-sheets-root="1">Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.</span></li> <li><span data-sheets-root="1">Designs and delivers presentations to customers, on-site &amp; virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.</span></li> <li><span data-sheets-root="1">Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.</span></li> <li><span data-sheets-root="1">Assists with scoping SOWs for customer implementations as needed.</span></li> <li><span data-sheets-root="1">Scopes, executes and manages customer pilots and POCs.&nbsp;</span></li> <li><span data-sheets-root="1">Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.</span></li> <li><span data-sheets-root="1">Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.</span></li> <li><span data-sheets-root="1">Assists with marketing and demand generation events as necessary.</span></li> </ul> <p><strong><span data-sheets-root="1">Core Background</span></strong></p> <ul> <li><span data-sheets-root="1">B.S. Computer Science, Software Engineering, MIS or equivalent work experience.</span></li> <li><span data-sheets-root="1">5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.</span></li> <li><span data-sheets-root="1">Bilingual in French</span></li> <li><span data-sheets-root="1">Ability to command the attention in a room by delivering compelling presentations and demonstrations.</span></li> <li><span data-sheets-root="1">Good problem solving skills, including the ability to meet a business requirement with a technical solution.</span></li> <li><span data-sheets-root="1">Ability to communicate complex technical concepts to both technical and non-technical audiences.</span></li> <li><span data-sheets-root="1">Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.</span></li> <li><span data-sheets-root="1">Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.</span></li> <li><span data-sheets-root="1">Knowledge of UCaaS, CCaaS software is a plus.</span></li> <li><span data-sheets-root="1">Knowledge in web / scripting technologies is a plus</span></li> </ul> <p><strong>Pay Range (OTE): </strong>$135,000 to $205,000</p> <p><strong>Other Types of Pay</strong>:&nbsp;Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.&nbsp;</p> <p><strong>Health Insurance</strong>:&nbsp;Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).</p> <p><strong>Retirement Benefits</strong>:&nbsp;401(k) plan</p> <p><strong>Paid Time Off</strong>: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.</p> <p><strong>Paid Holidays</strong>: Talkdesk offers 14 paid holidays each year.&nbsp;</p> <p><strong>Paid Sick Leave</strong>: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.</p> <p><strong>Method of Application</strong>:&nbsp;Apply online.</p> <p><strong>Application Window</strong>: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/17/2026.</p> <p>Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.</p> <p>All questions or concerns about this posting should be directed to the Talent team at&nbsp;<a href="mailto:People.Support@talkdesk.com">Talent@talkdesk.com</a>.</p><div class="content-conclusion"><p><span style="font-size: 10pt;">Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.</span></p> <p><span style="font-size: 10pt;">Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!</span></p> <p><span style="font-size: 10pt;"><strong>Work Environment and Physical Requirements:</strong></span></p> <p><span style="font-size: 10pt;">Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)</span></p> <p style="text-align: justify;"><span style="font-weight: 400; font-size: 10pt;">The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.</span></p></div>