Solutions Operations Associate Director (EMEA Shift)

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC’s portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.

 Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Global Service Bureau, the Associate Director is responsible for the overall operational health of the team by conducting regular capacity planning, perform management testing to monitor adherence to processes, and continuous employee development through cross skilling, performance conversations, and career discussions. The Associate Director is also responsible for building relationships with key stakeholders to understand customer needs, enhance organizational effectiveness, and promote functional capabilities.
 

Your Primary Responsibilities:

• Performs oversight of day-to-day processing activities, including exception resolution, achievement of metrics and benchmarks, adherence to controls, audit follow-up, compliance, and risk management activities
• Makes well-informed, effective, and timely decisions, using available data, perceives the impact and implications of decisions. Holds self and others accountable for measurable high-quality, timely results.
• Understands and appropriately apply principles, procedures, requirements, regulations, and policies related to specialized business functions. Support and drives continuous improvement for process and procedures; Ensures that procedures are continually followed and updated.
• Articulates and presents complex or technical information clearly and effectively to stakeholders and/or non-technical colleagues, in both small and large group settings.
• Oversees team performance management, develops and coaches direct reports and the team. Strong talent evaluator with focus on development of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
• Uses subject matter expertise to review and enhance the control environment, and identify and implement process improvements
• Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction. Takes a lead role on department projects and initiatives
• Implements short and medium term strategy and ensure execution of divisional goals on a department level.
• Oversees development of training plans and delivery to meet staff development targets
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience
• Flexibility to adjust to earlier EMEA hours, with preference for early shifts starting around 2:00PM to 3:00PM. 

Talents Needed for Success:

• Excellent communication skills (verbal & written)
• Knowledge on AI and application
• Demonstrates excellent forward planning and personal organization.
• Ability to identify potential issues and problems in timely manner and take relevant action
• The ability to effectively coach and mentor members of staff

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.