Spa Head Therapist

We are seeking a passionate and experienced Spa Head Therapist to join our luxury hospitality team. The successful candidate will be responsible for overseeing the day-to-day operations of the treatment areas, ensuring the highest standards of guest service, professionalism, hygiene, and therapist performance.

This role requires a hands-on leader with strong technical expertise, excellent guest engagement skills, and the ability to motivate and develop a high-performing spa team within a luxury environment.

Key Responsibilities:

• Supervise and support the daily operations of the spa treatment areas

• Deliver spa treatments to the highest luxury hospitality standards

• Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service

• Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa

• Monitor treatment and retail sales performance and support the achievement of departmental targets

• Coordinate therapist schedules and rosters according to operational requirements

• Manage stock inventory and retail products in line with company procedures

• Liaise with suppliers regarding products, training, promotions, and retail displays

• Assist in recruitment, trade testing, and onboarding of therapists

• Conduct regular therapist performance evaluations and coaching sessions

• Handle guest feedback and complaints professionally and efficiently

• Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate

Requirements:

• Minimum 2 years’ experience as a Senior Therapist or Head Therapist within a luxury hotel or resort spa

• Internationally recognized spa or beauty qualification

• CIDESCO, ITEC, or CIBTAC certification preferred

• Strong knowledge of anatomy and physiology

• Previous experience in therapist training and team leadership

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Guest-focused with a positive and professional attitude

• Good computer skills

• Fluent English communication skills, both written and verbal

• Flexible to work operational hours as required