SPA Receptionist

Key Responsibilities

• Hygiene standards are strictly monitored and followed.
• Quality audit results are 85% and above.
• When all the Spa guests are 100% satisfied with the Spa services.
• Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.
• Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.
• Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.
• For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.
• Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt. 
• Targets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.
• At the end of the shift balances the cash register.
• Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle.  
• Liaises with  therapists in case of bookings and / or cancellations from members / guests.
• Upon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.
• Daily, Weekly and Monthly reports to be completed with details.
• Makes handover report written and verbal if possible for the receptionist on the next shift.  Before each shift reads handover report.

Skills, Knowledge and Expertise

• Local language – excellent oral and written skills (as applicable)
• English – excellent oral and written skills
• Additional language - beneficial

• Client facing experience within reception or front of house.
• Telephone system.
• Business writing.
• Public relations and marketing.
• Stock and retail management.
• High levels of customer service.
• Industry analysis.
• Flexibility 

• Telephone system operations. 
• Computer literate with experience of ‘in house’ booking/database systems.
• Desktop publishing an advantage.
• Experience within 7 day operation.
• Good level of education.
  
  

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Excellent communication and interpersonal skills with superb presentation and grooming
• Strong management skills and ability to inspire those in others  
• Experience in revenue management would be an advantage
• Analytical and problem solving skills and execution of work

About Kempinski