Spa Receptionist

Key Responsibilities:

• Welcome guests with warmth, professionalism, and genuine hospitality.

• Handle reservations, spa bookings, and scheduling efficiently.

• Provide detailed information about spa treatments, services, and promotions.

• Ensure smooth coordination between therapists and guests.

• Handle billing, payments, and accurate posting of charges.

• Maintain a calm, serene, and professional spa environment at all times.

• Address guest requests, feedback, and concerns with efficiency and discretion.

Requirements:

• Previous experience as a Spa Receptionist in a 5-star luxury hotel/resort is mandatory.

• Supervise and train therapists; manage schedules and daily operations

• Strong knowledge of spa treatments and wellness services.

• Excellent communication and guest service skills.

• Professional appearance and well-groomed presentation.

• Proficiency in using spa management or hotel reservation systems.

• Ability to multitask, prioritize, and remain composed under pressure.

• Flexibility to work shifts, weekends, and holidays.