Spa Supervisor - Cowshed Primrose Hill, West London

<p><strong>The Role…&nbsp;</strong></p> <p><span data-contrast="auto">At Soho House, as the</span><span data-contrast="auto"> <strong><span class="TextRun SCXW39702613 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW39702613 BCX0">Spa Supervisor</span></span></strong><span class="TextRun SCXW39702613 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW39702613 BCX0">, you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You will&nbsp;</span><span class="NormalTextRun SCXW39702613 BCX0">assist</span><span class="NormalTextRun SCXW39702613 BCX0">&nbsp;in leading the spa team, helping to&nbsp;</span><span class="NormalTextRun SCXW39702613 BCX0">maintain</span><span class="NormalTextRun SCXW39702613 BCX0">&nbsp;a calm, luxurious environment for members and guests while meeting service and financial targets.</span></span></span></p> <hr> <p><strong>What's in it for you?</strong></p> <ul> <li>Every House Membership</li> <li>50% off Food &amp; Drink, 7 days a week</li> <li>Staff Room Rate; Any Bedroom, Any House, $100 a night</li> <li>Private Health and Dental Care</li> <li>Life Assurance</li> <li>Day off on your birthday</li> <li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to</li> </ul> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career</p> <hr> <p><strong>Key duties…</strong></p> <ul> <li>Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction&nbsp;</li> <li>Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols&nbsp;</li> <li>Support recruitment, onboarding, and continuous training of therapists and spa attendants&nbsp;</li> <li>Monitor and ensure compliance with all health &amp; safety, hygiene, and licensing standards&nbsp;</li> <li>Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities&nbsp;</li> <li>Assist the Spa Manager with stock control, supplier liaison, and inventory management&nbsp;</li> <li>Help manage guest bookings, treatment schedules, and coordination with reception&nbsp;</li> <li>Respond professionally to member and guest feedback or concerns&nbsp;</li> <li>Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.</li> <li>Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.</li> </ul> <hr> <p><strong>What we are looking for...</strong></p> <ul> <li>Minimum 2–3 years’ experience in a therapist or spa supervisory role&nbsp;</li> <li>Experience working in a luxury spa, hotel, or private members club setting&nbsp;</li> <li>Strong leadership, coaching, and people management skills&nbsp;</li> <li>Excellent interpersonal and guest service skills&nbsp;</li> <li>Strong organisational and time management abilities&nbsp;</li> </ul>