Space Development Agency (SDA) NOC Technician

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title:</strong> Space Development Agency (SDA) NOC Technician</p> <p><strong>Security Clearance:</strong>&nbsp;Secret</p> <p><strong>Location</strong>: Hill AFB, UT</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking a cleared professional to support our mission at Hill AFB in Utah. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.&nbsp;</p> <p><em>(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)</em></p> <p><strong>Responsibilities will include, but not be limited to:</strong></p> <ul> <li>Create and update tickets.</li> <li>Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.</li> <li>Incident Correlation and Fault Analysis: <ul> <li>Proactively analyze alarms.</li> <li>Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.</li> <li>Identifying the fault condition and its impacts.</li> <li>Isolating root causes.</li> <li>Coordinating correction of fault situations regardless of the fault in the infrastructure.</li> <li>Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.</li> </ul> </li> <li>Incident Analysis (Fault Isolation): <ul> <li>Support the fault isolation process.</li> <li>Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.</li> <li>Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.</li> <li>Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.</li> <li>Support all customers to include providing global situational awareness support.</li> </ul> </li> <li>Fault Correction: <ul> <li>Correct/replace faulty network elements, coordinating with other service providers as necessary.</li> <li>Verify that service has been restored upon resolution of all customer-initiated tickets.&nbsp;</li> </ul> </li> <li>Network/Service Restoration: <ul> <li>Restore networks and service to full operation.</li> <li>Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.</li> <li>Identify failures that are attributable to a different causes and impacts.</li> <li>Conduct reroute and normalization of services and circuits due to outages.</li> <li>Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).</li> <li>Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.</li> <li>Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.</li> <li>Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.</li> <li>Works directly with Shift lead and O&amp;M leadership for guidance</li> </ul> </li> <li>Incident Escalation:<br> <ul> <li>Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.</li> <li>Record, assess, track, and monitor incident tickets escalated to operational infrastructure.</li> <li>Demonstrate knowledge of training, standard operating procedures, and tools within O&amp;M.</li> <li>Evaluates and provides feedback for training, standard operating procedures, and tools.</li> <li>Assist in training Network controllers within O&amp;M.</li> <li>Effectively communicates with the O&amp;M team and the customer.</li> <li>Provide technical advice and insight to peers and customers to assist in resolution of complex issues.</li> <li>Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.</li> </ul> </li> </ul> </div> </div> </div> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Minimum Qualifications:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship.</li> <li>An active, in-scope US Government issued Secret&nbsp;clearance.</li> <li>2-5 yrs of relevant technical experience.</li> <li>Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).</li> <li>Demonstrated experience in network monitoring, troubleshooting, and service restoration.</li> <li>Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.</li> <li>Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.</li> <li>General understanding of network and transport topologies, including IP and DWDM environments.</li> <li>Ability to work in a 24/7 operational environment, including rotating shifts.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Desired Qualifications:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Experience in a Tech Control Facility (TCF) or Cyber Transport environment.</li> <li>Background in circuit actions and coordination with telecom vendors.</li> <li>Familiarity with IP architecture and network design principles.</li> <li>Experience working in a Telco Network Operations Center (NOC), including inside and outside plant operations.</li> <li>Proficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams.</li> <li>Additional certifications are a plus, including: <ul> <li>CCNA (Cisco Certified Network Associate);</li> <li>JNCIA-Junos (Juniper Networks Certified Associate);</li> <li>F5 Networks Certified Technical Specialist;</li> <li>ITILv4 (Information Technology Infrastructure Library, Version 4).</li> </ul> </li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education:</h2> <ul> <li>&nbsp;A minimum of a High School diploma or equivalent is required.</li> </ul>