Spanish Customer Service for Social Media Giant - Athens, Fully Paid Relocation

Mercier Consultancy is thrilled to offer a unique opportunity for a Spanish Speaking Customer Service Representative to join a leading Social Media Giant in Athens, Greece. This fully paid relocation role invites you to be part of a dynamic team providing exceptional support to Spanish-speaking users across the platform.

As a key member of the customer service team, you will assist users with account inquiries, content issues, and technical support, ensuring a seamless and positive social media experience. Your fluency in Spanish and strong communication skills will be essential in maintaining the platform's excellent service standards.

Responsibilities

• Provide high-quality customer service in Spanish
• Assist users with account management, troubleshooting, and content-related inquiries
• Resolve user issues promptly and professionally, adhering to company guidelines
• Document interactions and solutions accurately in the customer support system
• Collaborate with cross-functional teams to escalate and resolve complex problems
• Stay informed about platform updates, policies, and best practices
• Support a positive and inclusive user community through excellent communication

Requirements

• Fluency in Spanish and English, with excellent written and verbal communication skills
• Strong customer service orientation with problem-solving abilities
• Experience in customer service or technical support is preferred
• Comfortable working in a fast-paced, technology-driven environment
• Adaptability and eagerness to learn new systems and procedures
• Willingness to relocate to Athens with the assistance of fully paid relocation benefits
• Familiarity with social media platforms and digital communities is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...