Spanish-Speaking Customer Experts for a Japanese Multinational - Work In Greece

Mercier Consultancy MD is seeking dedicated Spanish-Speaking Customer Experts to join our team supporting a reputable Japanese multinational company in Greece. In this role, you will provide exceptional customer service to Spanish-speaking clients, addressing their inquiries and ensuring a seamless communication experience.

Key Responsibilities

• Deliver professional customer support to Spanish-speaking customers via phone, email, and chat.
• Assist customers with product information, order processing, technical support, and issue resolution efficiently.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with various internal teams to ensure timely resolution of customer inquiries.
• Keep up-to-date with company products, services, and policies to provide accurate assistance.
• Provide feedback to improve customer service procedures and customer satisfaction.

Requirements

• Fluency in Spanish (spoken and written) is mandatory; proficiency in English is an advantage.
• Previous experience in customer service, preferably in multinational or similar industry settings.
• Excellent communication, problem-solving skills, and a customer-oriented mindset.
• Ability to thrive in a fast-paced, multicultural working environment.
• Familiarity with CRM software and digital communication platforms.
• Willingness to relocate and work in Greece.
• Strong organizational skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...