Spanish-Speaking Customer Experts for Airline - Work In Greece - Paid Relocation

Mercier Consultancy MD is excited to offer an outstanding opportunity for Spanish-Speaking Customer Experts to join our team supporting a prominent airline in Greece. This role involves delivering exceptional customer service to Spanish-speaking travelers, ensuring a seamless and positive travel experience. Paid relocation to Greece is provided for the right candidates.

Key Responsibilities

• Provide excellent customer support to Spanish-speaking airline customers through phone, email, and chat regarding bookings, flight information, and travel inquiries.
• Assist passengers with reservations, ticket changes, cancellations, and other travel-related services efficiently.
• Handle customer complaints and queries promptly while maintaining a professional and empathetic approach.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to resolve complex customer issues and improve service quality.
• Stay updated on airline policies, flight schedules, and industry regulations to provide accurate information.

Requirements

• Fluency in Spanish (spoken and written) is mandatory; proficiency in English is an advantage.
• Previous experience in customer service, preferably in the airline or travel industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced, dynamic environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate to Greece; paid relocation support is included.
• Customer-focused attitude with a passion for travel and hospitality.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...