Spanish-Speaking Customer Support for Disney +, Work from Home in Greece

Mercier Consultancy is thrilled to offer a position for a Spanish-Speaking Customer Support Representative for Disney +, with the opportunity to work from home in Greece! In this exciting role, you will assist Spanish-speaking subscribers with their inquiries regarding Disney + services, ensuring they have a seamless and enjoyable streaming experience.

If you are passionate about entertainment and customer service and are looking for a remote position that allows you to work from the comfort of your home, this opportunity is for you!

Responsibilities

• Provide exceptional customer service in Spanish via email, phone, and chat
• Assist clients with questions regarding subscriptions, content availability, and technical issues
• Document customer interactions and solutions accurately in the CRM system
• Collaborate with internal teams to resolve more complex customer issues
• Educate customers about new features, titles, and promotions available on Disney +
• Gather customer feedback to help enhance our services
• Participate in training sessions to stay updated on service offerings and customer support procedures

Requirements

• Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in the telecommunications or entertainment industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Customer-oriented mindset with a passion for helping others
• Ability to manage multiple inquiries effectively in a busy environment
• Comfortable using customer support tools and technology

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...