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Spanish Speaking Customer Support for Online Streaming Service -Remote in Greece

Patrique Mercier Recruitment By Nellie

WorldwideRemote10mo ago
Employment
Full-time

About the role

Patrique Mercier Recruitment FR is focused on connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who are passionate about entertainment and technology, and who enjoy assisting Spanish-speaking customers with their streaming needs.


Responsibilities

  • Provide exceptional customer support to Spanish-speaking clients regarding online streaming services through phone, email, and chat.
  • Assist customers with inquiries related to subscriptions, account management, and content recommendations.
  • Resolve customer complaints and technical issues to ensure a seamless streaming experience.
  • Document and track customer interactions accurately and manage follow-up communications.
  • Collaborate with technical teams to address complex customer issues and improve service delivery.
  • Stay updated on the latest content available on the platform and inform customers about new releases and features.
  • Gather customer feedback to contribute to service enhancements and product development.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in the entertainment or technology sector.
  • Strong communication skills with a focus on providing excellent customer experiences.
  • Ability to handle technical issues and guide customers through problem resolution.
  • Proficient in customer support software and familiar with online streaming platforms.
  • Detail-oriented with effective multi-tasking skills in a fast-paced environment.
  • Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

Perks & benefits

  • Medical Insurance

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