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Spanish Speaking E-commerce Support Specialist -Remote in Greece

Patrique Mercier Recruitment By Nellie

WorldwideRemote10mo ago
Employment
Full-time

About the role

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking E-Commerce Support Specialist. This position presents a fantastic opportunity for individuals who possess a passion for e-commerce and are fluent in Spanish. You will be instrumental in delivering an exemplary online shopping experience for our Spanish-speaking customers, helping to meet their needs and inquiries with professionalism and efficiency.


Responsibilities

  • Deliver superior support to Spanish-speaking customers via email, chat, and phone inquiries.
  • Assist customers with inquiries related to product details, order status, returns, and payment procedures.
  • Effectively resolve customer complaints and issues promptly and professionally.
  • Accurately and efficiently manage and process customer orders.
  • Stay updated on product changes, promotions, and company guidelines.
  • Collaborate with various teams to enhance customer service and experience.
  • Maintain accurate records of customer interactions in the CRM system for effective follow-up.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Prior experience in customer service or e-commerce roles is preferred.
  • Strong passion for e-commerce and awareness of online shopping trends.
  • Exceptional communication skills with a focus on delivering outstanding customer service.
  • Knowledge of customer support software and CRM systems is a plus.
  • Ability to work independently while managing inquiries in a dynamic environment.
  • Strong analytical skills and attention to detail.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

Perks & benefits

  • Medical Insurance

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