Spanish-speaking Healthcare Support Specialist

Workster is partnering with a global leader in healthcare to recruit a Spanish-speaking Healthcare Support Specialist.
In this role, you will be the first point of contact for consumers seeking support for a leading healthcare brand. If you are passionate about helping others, empathetic, and have excellent communication skills in Spanish and English, this is the role for you!

Your Role

• Act as the face of the brand, assisting customers with inquiries, complaints, and product-related concerns.
• Use active listening and conversational leadership skills to understand consumer issues efficiently and accurately.
• Offer empathetic support, especially for sensitive or complex customer cases.
• Develop in-depth knowledge of the product portfolio and understand consumer expectations for each category.
• Share ideas and contribute to improving the quality of services provided, making a positive impact on the team’s growth.
• Help build a supportive team environment by mentoring colleagues and contributing to team development.

Your Qualifications

• Fluent in Spanish (written and spoken) and good command of English.
• Strong phone and verbal communication skills with active listening abilities.
• Previous experience in customer service or customer experience centers is a plus.
• Proficient in MS Office applications and comfortable with basic computer skills.
• Organizational, decision-making, and analytical skills.
• Team-oriented with a positive attitude and willingness to contribute to team success.
• High school education or equivalent required.

The Offer

• Full-time position with flexible shifts Monday – Friday
• Competitive salary plus monthly performance-based bonuses.
• Work from home option available after training and nesting period.
• Comprehensive paid training and onboarding process.
• Continuous training and upskilling programs through Concentrix University.
• Professional development and career navigation programs.
• Health and Wellbeing initiatives to support work-life balance.
• Relocation support (if needed), covering accommodation and travel expenses.
• Multisport card
• Transportation allowance
• Bonus for important life events
• Additional paid leave for education
• Corporate discounts, Company events, and more!