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Spanish Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy Group

WorldwideRemote3w ago
Employment
Full-time

About the role

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Spanish Speaking iRobot Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a leading technology company specializing in innovative robotic solutions and provide expert support to Spanish-speaking customers. This role involves assisting users with inquiries, troubleshooting, and delivering exceptional service for iRobot products.


Your Role

As a Spanish Speaking iRobot Support Specialist, you will be the primary point of contact for Spanish-speaking customers, offering knowledgeable support via various communication channels. Your expertise will help customers maximize their experience with iRobot’s advanced robotic devices.


Key Responsibilities

  • Respond to customer inquiries in Spanish regarding iRobot products, via phone, chat, and email.
  • Troubleshoot technical issues and provide clear, step-by-step solutions.
  • Maintain comprehensive documentation of customer interactions and technical cases.
  • Stay up-to-date with product knowledge and software updates to ensure accurate assistance.
  • Collaborate with technical teams to escalate and resolve complex customer problems.
  • Promote customer satisfaction and contribute to the continuous improvement of support processes.

Requirements

  • Fluency in Spanish (spoken and written) is essential; English language skills are beneficial.
  • Experience in technical support or customer service, preferably with robotics or technology products.
  • Strong problem-solving skills and ability to explain technical concepts clearly.
  • Excellent communication and interpersonal skills focused on customer satisfaction.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to relocate to Sofia, Bulgaria with paid relocation support provided.
  • Enthusiasm for technology and innovation is a strong advantage.

Benefits

  • Competitive Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package
  • 1500 Euro Signing Bonus
  • Fully Paid Training
  • Private Gym
  • And Much More....

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