Spanish Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation
Mercier Consultancy Group
- Employment
- Full-time
About the role
Mercier Consultancy MD is seeking a Spanish Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria! This position offers paid relocation assistance, providing a fantastic opportunity to advance your career while experiencing a vibrant city. You will be the primary point of contact for Spanish-speaking customers needing assistance with iRobot products, delivering expert support and ensuring customer satisfaction.
Your Role
As a Spanish Speaking iRobot Support Specialist, you will troubleshoot technical issues, answer product-related inquiries, and guide customers through solutions via various communication channels. Your expertise and dedication will enhance the customer support experience and foster brand loyalty.
Key Responsibilities
- Provide timely and effective support to Spanish-speaking customers regarding iRobot products via phone, email, and chat.
- Troubleshoot and resolve technical issues, escalating complex problems as necessary.
- Offer clear instructions and product information to customers.
- Document interactions and solutions accurately in the CRM system.
- Collaborate with cross-functional teams to improve customer experience and resolve issues efficiently.
- Stay updated on product developments, software updates, and company policies.
Requirements
- Fluency in Spanish (spoken and written) is required; English proficiency is advantageous.
- Previous experience in technical support or customer service, preferably with electronic or robotic products.
- Strong problem-solving skills and the ability to explain technical information clearly.
- Excellent communication and interpersonal skills with a customer-focused mindset.
- Familiarity with CRM systems and support tools.
- Ability to multitask and work efficiently in a fast-paced environment.
- Willingness to relocate to Sofia with paid relocation assistance provided.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Training
- Health Insurance
- And Much More...
Perks & benefits
- Medical Insurance
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