Speaking Customer Support for High-End Brand Retail Dept. Remote Work in Greece

Mercier Consultancy is excited to offer a unique opportunity for a Speaking Customer Support Representative in our High-End Brand Retail Department, with the flexibility of remote work based in Greece! In this prestigious role, you will be the key support for our luxury brand clients, providing exceptional service as they navigate the upscale retail experience. Your expertise in customer service will help create memorable interactions for our discerning customers, ensuring their satisfaction with our luxury offerings.

This position is perfect for individuals who are passionate about luxury products and enjoy delivering outstanding service from the comfort of their own home. If you possess excellent communication skills and have a flair for the high-end retail sector, we would love to hear from you!

Responsibilities

• Provide customer support via phone, email, and chat for high-end luxury clients
• Assist clients with inquiries about products, orders, and services in a professional manner
• Document customer interactions and solutions accurately in our support system
• Collaborate with internal teams to resolve client issues effectively
• Maintain a thorough understanding of our luxury product range and brand values
• Gather customer feedback to help improve service delivery
• Participate in training sessions to stay updated on trends in high-end retail

Requirements

• Fluency in Portuguese and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Prior experience in customer support, particularly in the luxury or retail sector
• Excellent verbal and written communication skills
• Strong understanding of luxury brand positioning and customer expectations
• Ability to handle inquiries with patience and professionalism
• Comfortable using customer service software and tools
• Passion for luxury products and customer care

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...