Special Needs Coordinator

About Zūm:

• Work with customer to ensure proper communication with Special Needs Department to obtain proper student data information
• Work with School Ops to be local liaison
• Oversee SPED dispatcher(s)
• Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
• Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
• Partner with the Operations Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated
• Collaborate with the Maintenance Manager to ensure fleet readiness and equipment is installed properly
• Maintain Special Needs equipment inventory
• Work with Routers to design school bus routes using Zum’s routing software, understanding fleet capacity and logistics constraints, and maximizing efficiency, accuracy, and on-time performance
• Critically analyze daily schedules to support on-time performance, efficient routing, and productivity objectives while maintaining positive user experience
• Continuously improve routes and communicate adjustments to all stakeholders in a timely manner
• Perform various administrative tasks
• Other duties as assigned

• High school Diploma or equivalent required; completion of college level courses preferred
• 3-5 years’ experience in customer service environment required
• Strong customer service skills required
• Solid data entry skills required
• Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
• One or more years of driving experience on field trips preferred
• Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
• Highly organized and able to work with minimal supervision