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Specialist Technical Info Services
Henkel
Shanghai, CN1h ago
About the role
What you´ll do Handle and resolve medium‑complexity customer inquiries independently, providing product, application and technical guidance across multiple topics and contact channels (phone, email) in a timely manner according to SLA. Leverage technical knowledge by demonstrating extended knowledge of portfolio and handling requests requiring a medium level of guidance. Maintain data accuracy in CRM tools, including contact and account creation, correct categorization, and data quality complian…
Read the full description on the original posting.
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