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Specialty Client Services Representative (CSR)

Innovetive Petcare
Charlottesville$18–20On-site22h ago
Employment
Full-time

About the role

Job Description

Position Details

  • Full-time schedule: 5 shifts per week, 8 hours each
  • Dedicated to our Specialty Department (supporting Internal Medicine, Surgery, and other advanced services)
  • Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

  • Greet clients with warmth and empathy in stressful situations
  • Answer phones, schedule appointments, and manage patient check-ins/outs
  • Collect payments and explain financial transactions clearly and professionally
  • Maintain accurate medical records and ensure hospital cleanliness
  • Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

  • 1 year previous experience in a veterinary, or 2 years in human medicine preferred
  • Excellent communication and problem-solving skills
  • Ability to remain calm and compassionate in emotional or high-pressure situations
  • Strong organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

Benefits

  • Be part of a mission-driven team that saves lives every day
  • Opportunities for growth and training in the veterinary field
  • Supportive leadership and a collaborative work environment
  • Competitive pay
  • Paid time off and paid parental leave
  • Health, dental, vision insuranceEmployee discounts
  • 401K with company match

Perks & benefits

  • 401k
  • Vision Insurance
  • Paid Time Off
  • Pension Matching

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