Principal SRE

What you will be doing:

• Partner with Engineering teams to design resilient services, architectures, and deployment patterns. 
• Define and promote SRE practices including SLIs, SLOs, error budgets, capacity planning, incident response, and post-incident learning. 
• Identify systemic reliability risks and work with teams to address root causes. 
• Help reduce operational toil through automation, tooling, and better engineering practices. 

• Work actively with Engineering teams during design, development, and production-readiness reviews. 
• Advise and challenge teams on service architecture, fault tolerance, scalability, observability, deployment safety, and operational readiness, helping them to make pragmatic trade-offs. 
• Support teams in diagnosing complex performance, latency, throughput, and resource-utilisation issues. 
• Help establish engineering standards and reusable patterns for reliable, maintainable services. 

• Lead investigations into performance bottlenecks across applications, infrastructure, databases, queues, networks, and third-party dependencies. 
• Improve observability through metrics, logs, traces, dashboards, alerting, and service-level indicators. 
• Help teams design meaningful alerts that identify user-impacting issues while reducing noise. 
• Drive capacity planning and load-testing practices for critical systems. 

• Build and improve automation, deployment tooling, infrastructure-as-code, monitoring, and reliability platforms. 
• Contribute to CI/CD improvements, release safety, rollback strategies, and progressive delivery practices. 
• Develop tools that help Engineering teams self-serve reliability, diagnostics, and operational insights. 
• Improve cloud, container, and orchestration environments with a focus on security, reliability, and scalability. 

• Participate in incident response for high-priority production issues. 
• Lead or contribute to blameless post-incident reviews. 
• Ensure actions from incidents result in improvements to architecture, tooling, monitoring, or process. 
• Mentor engineers on production ownership and operational best practices. 

What you will bring to the role:

• Experience in Site Reliability Engineering or senior backend/software engineering roles. 
• Software engineering background, with the ability to write clean, maintainable production code. 
• Experience working with Engineering teams to influence architecture and improve production readiness. 
• Understanding of distributed systems, scalability, resiliency patterns, failure modes, and performance engineering. 
• Experience diagnosing complex production issues across application and infrastructure layers. 
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP. 
• Hands-on experience with on-premise environments and virtualization. 
• Experience with containers and orchestration technologies, Kubernetes is a must. 
• Knowledge of observability tooling, including metrics, logging, tracing, dashboards, and alerting. 
• Experience with infrastructure-as-code tools such as Terraform. 
• Experience with CI/CD pipelines and safe deployment practices. 
• Strong scripting or programming skills in languages such as Python, Go, Java, C#, JavaScript/TypeScript, or similar. 
• Clear and structured communication skills, with the ability to explain complex technical issues clearly to engineering and leadership audiences. 

Diversity, Inclusion, and Equal Opportunity