Stage/AV Manager for Swan Hellenic Cruises

Key Responsibilities

• System Maintenance & Troubleshooting:
• Manage AV equipment within Server Rooms (DK5 and DK7) with responsibility for the IPTV rack, Tesira servers, Dante sound systems, and Luxul AV switches.
• Maintain and configure VLAN 40 (Bazeport) and VLAN 41 (AV-over-IP), ensuring effective data flow and connectivity.
• Utilize the Bazeport admin portal for content management, scheduling, and STB configuration on public and in-suite TVs.
• Respond to system malfunctions, coordinating with IT for troubleshooting network-related issues impacting AV performance.

1. Audio & Video Distribution:

• Oversee Tesira and Dante audio systems across public areas, including Observation Lounge, Club Lounge, and Restaurant, ensuring high-quality sound distribution.
• Operate Soundcraft audio mixers for live events and performances, managing audio from stage inputs through Tesira and Dante networks.
• Manage video distribution using Aurora VLX encoders and decoders to route video signals from the Broadcast Center to LED walls, PopUp TVs, and other public displays.
• Touch Panels & Lighting:
• Configure and operate touch panel interfaces across public spaces to control audio, video, and lighting settings.
• Control DMX lighting in lounges and pool areas using LightShark LS1 board and Bstation2 PoE DMX controllers for stage and ambient lighting.
• Documentation & Compliance:
• Maintain up-to-date AV documentation, including network maps, VLAN configurations, and IP assignments for all AV devices.
• Submit monthly Work Registration Forms accurately and on time.
• Attend and contribute to Hotel management meetings as required.
• Support continuous improvement by recommending AV system optimizations and sharing knowledge with the Hotel Director.

Education/Experience/Qualifications:

• Assist in Expedition/Destination activities as directed by the Hotel Director.
• Participate in guest interaction activities, such as attending and socializing at guest functions, as per company policy.
• Ensure the responsible use and maintenance of all company property related to AV systems.