Store Advisor, University Town Center

<h3><strong data-stringify-type="bold">In Short</strong></h3> <p>As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.&nbsp;</p> <p>Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity.&nbsp; Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.</p> <div class="p-rich_text_section"> <h3 class="p-rich_text_section"><strong>Your Mission</strong></h3> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li>Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans</li> <li>Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience</li> <li>Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed</li> <li>Help maintain a clean, organized, and safe work environment, adhering to Health &amp; Safety (H&amp;S) standards</li> <li>Support daily operational tasks such as restocking shelves, updating displays, and managing product flow</li> <li>Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">The Team Spirit:</strong>&nbsp;Foster a collaborative and positive team environment.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">The Positive Spirit:</strong>&nbsp;Demonstrate a strong commitment to providing exceptional customer service.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">The Explorer Spirit:</strong>&nbsp;Embrace new ideas and initiatives to drive store success.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">The Athlete Spirit:</strong>&nbsp;Uphold high standards of integrity and professionalism in all actions.</li> </ul> <h3><strong>Your Story</strong></h3> <ul> <li>You have 1+ years of relevant experience in retail or in a customer service-related field</li> <li>You have an understanding of service excellence, with the ability to engage our fans, address&nbsp; their needs, and provide effective solutions</li> <li>You possess organizational skills and attention to detail</li> <li>Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences</li> <li>Ability to work weekends, evenings and holidays as needed</li> </ul> <h3><strong>Your Team</strong></h3> <p><em>Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.</em></p> </div>