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About the role
<p style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);" data-olk-copy-source="MessageBody">Make GO an unbeatable place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation's favourite outdoor retailer.</p>
<p><span style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; display: inline; color: rgb(89, 89, 89); background-color: rgb(255, 255, 255);" data-olk-copy-source="MessageBody"> </span></p>
<p style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);"> </p>
<p style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);"><strong style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Key Duties/Responsibilities:</strong></p>
<ul style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);">
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Engage customers following our service model.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Support a culture of exceptional customer service and win customers for life by exceeding their expectations.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Play your part in creating a safe and compliant operating environment for all colleagues and customers.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Follow processes and policies in line with expectations.</li>
</ul>
<p> </p>
<p style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);"><strong style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;" data-olk-copy-source="MessageBody">Behaviours:</strong></p>
<ul style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);">
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">A positive role model that champions GO's vision, purpose & values.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Brings passion and energy to their work and uses this to create an unbeatable team.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Has a learning mindset, open to ideas and embracing change.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Demonstrates a high level of self-awareness and empathy.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Works collaboratively with their team.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Show resilience and has the tenacity to bounce back.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Takes responsibility for their impact on the customer.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Maintains a high level of personal integrity.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Timely and punctual with all deadlines.</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Deals with multiple issues whilst working under pressure.</li>
</ul>
<p style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);" data-olk-copy-source="MessageBody">We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:</p>
<ul style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);">
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Incremental Holiday Allowance</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Staff Discount On JD Group and other brands within the organisation</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Discounted membership at JD Gyms</li>
<li style="font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif!important;">Personal development opportunities to learn and develop at work.</li>
</ul>
<p style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);">Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion</p>
<p style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans','Helvetica Neue',Helvetica,Arial,sans-serif; color: rgb(89,89,89);">Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.</p>
<p><br class="x_Apple-interchange-newline" style="text-decoration: none;"><br class="x_Apple-interchange-newline"></p>
<p><span style="font-size: 16px; text-decoration: none; font-family: 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; display: inline; color: rgb(89, 89, 89); background-color: rgb(255, 255, 255);" data-olk-copy-source="MessageBody">GO Outdoors ('GO') focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These larger format stores display unique product areas and displays, housing strong exclusive brands such as Hi-Gear, North Ridge and OEX. Several GO stores also now benefit from specialist sections for fishing and equestrian leveraging off the specialist knowledge and reputation at Fishing Republic </span></p>
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