Associate Store Leader, Woodbury Commons

<h3><strong>In short:</strong></h3> <p><em>As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity.&nbsp; You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.</em></p> <p><em>Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity.&nbsp; Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.</em></p> <h3><strong>Your Mission:</strong></h3> <ul> <li>Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards</li> <li>Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction</li> <li>Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams</li> <li>Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance</li> <li>Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development</li> <li>Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability</li> </ul> <h3><strong>Your Story:</strong></h3> <ul> <li>You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands</li> <li>You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles</li> <li>You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members</li> <li>You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits</li> <li>You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders</li> </ul> <h3><strong>Your Team:</strong></h3> <p><em>Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.</em></p>