About the role
Costa Store Manager – Lead the UK’s Rest Stop Revolution
40hrs per week - £32,000 - £35,000pa
As Store Manager, you’ll know it’s about putting people first. You’ll turn every visit into a standout experience, running your store like it’s yours and building the winning culture we’re aiming for. At Costa, you’ll lead the charge, getting your team fired up to deliver a memorable service as we transform the UK’s rest stop experience.
What’s in it for you
Annual bonus up to £8,320 — 20% of your base salary, depending on location and performance
On-Site Discounts — Up to 60% colleague discount for you, family & friends at Costa Coffee, Pret, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
Enhanced benefits — pension, sick pay, maternity/paternity, and life assurance
Real progression — funded qualifications and a clear path to Site Operations Manager
What you’ll be doing
Hit and exceed budget & P&L targets for your Costa Store
Lead, support, and develop your team so every colleague feels valued and ready to grow
Deliver exceptional brand standards and drive consistently brilliant customer service
Lead shifts from open to close, keeping everything running smoothly under pressure
What you’ll bring
Proven experience leading teams in high-volume retail, catering, or hospitality
Track record of managing budgets, P&L, labour costs, and driving efficiencies
Strong relationship-builder with stakeholders at all levels
Skilled at motivating teams through coaching, training, and succession planning
Calm, decisive, and focused when the pace picks up
Already an Assistant Manager or Deputy Manager ready to step up? Or a current Restaurant, Catering, Retail, General or Store Manager hunting your next challenge? We want to hear from you.
We champion flexible working — whether that’s adjusted hours, compressed weeks, or fixed shifts, we’ll help you find a pattern that works for your life.
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