Strategic Partnerships Manager, Real Estate

About You

Key Responsibilities

• Own and manage the health, success, and retention of strategic real estate partners from onboarding through launch and expansion
• Serve as the primary point of contact for critical partner relationships, ensuring a high level of engagement and satisfaction throughout the customer journey
• Develop a deep understanding of partner goals, business challenges, and market opportunities to provide strategic guidance and support
• Identify risks and create action plans to improve adoption, performance, and long-term success
• Act as the voice of the customer internally by advocating for partner needs, feature requests, and market opportunities
• Support product launches, feature rollouts, and go-to-market initiatives by aligning internal teams and external partner communications
• Help build and refine internal processes, playbooks, and best practices to support a growing partnerships and client success function within the Real Estate vertical.
• Track and report on partner health, success metrics, adoption trends, and growth opportunities
• Contribute to strategic planning and partner network growth initiatives across the Real Estate vertical

Qualifications

• 2+ years of experience in Strategic Partnerships, Account Management, Customer Success, or a related client-facing role
• Experience working with enterprise clients or strategic partner networks
• Strong relationship management skills with the ability to build trust across multiple stakeholder levels, including executive levels
• Entrepreneurial attitude with comfort operating in ambiguity and building processes from the ground up
• Proven ability to take initiative, work independently, and stay organized in a high-growth environment
• Strong cross-functional collaboration skills with the ability to influence without direct authority
• Excellent communication, presentation, and organizational skills
• Familiarity with the real estate industry and associated stakeholders (MLSs, brokerages, search portals, are the broader ecosystem) is considered a plus

What Success Looks Like

• Partners are successfully onboarded, engaged, and retained
• Internal teams are aligned around customer needs and strategic opportunities
• Product and marketing initiatives reflect real partner feedback and business impact
• Scalable processes are built and maintained to support continued growth of the Real Estate partnerships function
• Long-term partner growth, satisfaction, and expansion opportunities are consistently identified and executed

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!