About Veho

About the Role

What You’ll Do

• Research the SMB segment – who they are, what they need, and why they do or don't choose Veho – using a mix of qualitative interviews and quantitative analysis
• Build dashboards and tools to support our SMB pickups program, in close partnership with the VP of New Initiatives
• Map and drive the expansion of the SMB pickups program, identifying new markets and opportunities for growth
• Partner with marketing and sellers to unlock new sales channels and improve conversion rates across the funnel
• Support the rollout of major business development partnerships that have the potential to unlock thousands of SMB customers at once
• Automate manual workflows using Claude, GSheets, and lightweight tools to reduce operational burden, including onboarding, client management and more.
• Build scalable tracking frameworks to consolidate disparate data sources (e.g., feedback, sentiment, cohorts)

What You Are

• Analytical & Curious – You love digging into data, discovering patterns, and testing hypotheses
• Scrappy & Resourceful – You find ways to get things done even with limited resources or ambiguous direction
• Detail-Oriented & Reliable – You build clean dashboards, document your work, and check for accuracy
• Proactive Problem-Solver – You enjoy working through ambiguity and finding ways to make things better
• Communicative & Collaborative – You can explain your work clearly and work well across functions
• Growth-Oriented – You’re excited to learn, take feedback, and grow your career in operations and analytics
• Comfortable With Ambiguity – The business is growing and changing rapidly; you’re ready to solve tomorrow’s problems today

What You Bring

• 2–3 years of experience in analytics, operations, consulting, or project support roles
• Consulting background strongly preferred – candidates with structured problem-solving and client-facing experience have thrived on this team
• High proficiency with SQL and Google Sheets; bonus for experience with Looker, Hex, or Tableau
• Comfort using AI tools and LLMs (e.g., Gemini, ChatGPT, Claude) to accelerate research and build
• Experience in a high-growth environment, marketplace, or logistics business is a plus
• Exposure to gig economy or marketplace dynamics is of interest, though not required at this level
• Strong organizational skills and the ability to juggle multiple priorities

Compensation: