Senior Strategy & Operations Manager

<div class="content-intro"><div> <h4 data-ghq-card-content-type="SMALL_HEADING">🌍 <strong data-ghq-card-content-type="BOLD">Can you help us change the world?<br></strong></h4> </div> <div> <p style="text-align: justify;" data-ghq-card-content-type="paragraph">It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution<strong data-stringify-type="bold">,</strong> we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.</p> </div> <div> <p style="text-align: justify;" data-ghq-card-content-type="paragraph">We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇</p> </div> <div> <h4 data-ghq-card-content-type="SMALL_HEADING">🧑🏻‍💻 About the role</h4> </div> <div> <p style="text-align: justify;" data-ghq-card-content-type="paragraph">First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:</p> </div></div><p><strong><span data-contrast="auto">POSITION OVERVIEW</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">At Mews, Customer Experience &amp; Delivery (CXD) owns the full post-sale customer journey, from onboarding through to adoption, support, and long-term growth.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">As we scale, the challenge is not just growth, but how we&nbsp;operate. We are evolving from a people-heavy, reactive model into a more structured, scalable, and AI-enabled&nbsp;organisation. That requires stronger operating discipline, clearer&nbsp;prioritisation, and better connection across teams.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">As Chief of Staff</span><span data-contrast="auto"> you will act as a strategic partner to the SVP of Customer Experience &amp; Delivery. </span><span data-contrast="auto">You will sit at the&nbsp;centre&nbsp;of the&nbsp;organisation, helping shape priorities, connecting work across teams,&nbsp;anticipating&nbsp;issues, and ensuring that the most important initiatives move forward.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">This role is for someone who enjoys complexity. You are comfortable operating without perfect structure, can move between strategy and execution, and bring clarity to situations that are ambiguous or evolving. You care about how teams&nbsp;operate, not just what they deliver, and you are motivated by building a high-performing&nbsp;organisation&nbsp;that can scale.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">RESPONSIBILITIES</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto"> Partner directly with the SVP of Customer Experience &amp; Delivery on strategic priorities, planning, and decision-making, translating direction into clear actions and outcomes.</span></li> <li><span data-contrast="auto">Drive cross-functional initiatives that span Customer Success, Onboarding, Support, Product, and Commercial teams, ensuring alignment and execution.</span></li> <li><span data-contrast="auto">Anticipate risks, gaps, and misalignment across the organisation, stepping in to resolve issues before they escalate.</span></li> <li><span data-contrast="auto">Bring structure to ambiguous or complex problems, developing clear frameworks, recommendations, and execution plans.</span></li> <li><span data-contrast="auto">Act as connective tissue across teams, ensuring work is coordinated, priorities are clear, and efforts are not duplicated or working at cross purposes.</span></li> <li><span data-contrast="auto">Help design and run the operating rhythm of the organisation, including planning cycles, business reviews, leadership meetings, and offsites.</span></li> <li><span data-contrast="auto">Improve the quality of decision-making by combining data, customer insight, and operational context into clear and actionable views.</span></li> <li><span data-contrast="auto">Track progress against key initiatives and priorities, ensuring accountability and follow-through without introducing unnecessary process.</span></li> <li><span data-contrast="auto">Lead high-priority projects that do not sit neatly within a single team, adapting quickly as business needs evolve.</span></li> <li><span data-contrast="auto">Support leadership communication and alignment, helping ensure clarity across managers and teams during periods of change.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">REQUIREMENTS</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">7+ years of experience in management consulting, strategy, or business operations roles,&nbsp;</span><strong><span data-contrast="auto">combined </span></strong><span data-contrast="auto">with experience in a high-growth startup or scale-up environment.</span>&nbsp;</li> <li><span data-contrast="auto">Strong strategic and structured thinking, with the ability to break down complex problems and identify practical solutions.</span></li> <li><span data-contrast="auto">Proven ability to operate in both structured and unstructured environments, navigating ambiguity and driving clarity.</span></li> <li><span data-contrast="auto">Experience working across multiple functions and influencing senior stakeholders without direct authority.</span></li> <li><span data-contrast="auto">Highly analytical, with the ability to move from data to insight to decision.</span></li> <li><span data-contrast="auto">Comfortable switching between strategic work and hands-on execution, depending on what is needed.</span></li> <li><span data-contrast="auto">Proactive and anticipatory in approach, with a bias toward action and ownership.</span></li> <li><span data-contrast="auto">Strong communication skills, both written and verbal, with the ability to synthesise information clearly.</span></li> <li><span data-contrast="auto">Interest in operations, organisational design, and how to build scalable systems in a growing company.</span></li> <li><span data-contrast="auto">Motivated by building strong teams and culture, with an appreciation for how effective organisations operate day to day.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">Pay range location A: UK</span></p> <p><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">Pay range location B: Spain &amp; France</span></p> <p><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">Pay range location C: Ireland</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><span style="font-size: 32px;"><strong>Pay Transparency at Mews</strong></span></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&nbsp;</p></div><div class="title">Pay range location A</div><div class="pay-range"><span>£73,000</span><span class="divider">&mdash;</span><span>£103,000 GBP</span></div></div><div class="pay-input"><div class="title">Pay range location B</div><div class="pay-range"><span>€69.000</span><span class="divider">&mdash;</span><span>€95.000 EUR</span></div></div><div class="pay-input"><div class="title">Pay range location C</div><div class="pay-range"><span>€75.000</span><span class="divider">&mdash;</span><span>€115.000 EUR</span></div></div></div><div class="content-conclusion"><div> <h4 data-renderer-start-pos="2882">🎉 What's in it for you?</h4> <p data-renderer-start-pos="2882">Did you know Mews was named&nbsp;<a href="https://www.mews.com/en/press/mews-named-best-pms-in-hoteltechawards" target="_blank"><em data-renderer-mark="true">Best PMS of 2025</em></a> - for the second year in a row - and twice recognized as a <a href="https://www.mews.com/en/blog/best-place-to-work-hotel-tech-2022" target="_blank"><em data-renderer-mark="true">Best Place to Work in Hotel Tech</em></a>?&nbsp;</p> <p data-renderer-start-pos="3024">That success is powered by our incredible people and supported by the benefits that help them thrive.</p> <h4 id="🌍-Global-benefits" data-renderer-start-pos="3127">🌍 Global benefits</h4> <p data-renderer-start-pos="3147">No matter where you’re based, you’ll enjoy:</p> <ul class="ak-ul" data-indent-level="1"> <li> <p data-renderer-start-pos="3194">Participation in our company share program</p> </li> <li> <p data-renderer-start-pos="3240">Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)</p> </li> <li> <p data-renderer-start-pos="3375">Unlimited paid holiday (yes, really)</p> </li> <li> <p data-renderer-start-pos="3415">Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.</p> </li> <li> <p data-renderer-start-pos="3569">Relocation options available after 1 year</p> </li> <li>Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself</li> <li> <p data-renderer-start-pos="3697">Flexible, hybrid working options</p> </li> <li> <p data-renderer-start-pos="3733">One-off home office setup budget to make your workspace your own</p> </li> <li> <p data-renderer-start-pos="3801">Monthly working-from-home and healthcare allowances (<em data-renderer-mark="true">where local healthcare benefits are not in available</em>)</p> </li> </ul> <h4 id="📍-Local-benefits" data-renderer-start-pos="3911">📍 Local benefits</h4> <p data-renderer-start-pos="3930">We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are.</p> <p data-renderer-start-pos="3930">Because at Mews, growth, balance, and belonging aren't just words, they're how we work.</p> </div> <div> <h4 data-ghq-card-content-type="SMALL_HEADING">🤷🏻 Who is Mews?</h4> </div> <div> <p style="text-align: justify;" data-ghq-card-content-type="paragraph">We want to get to know you, so it’s only fair we tell you a little bit about ourselves first.&nbsp;Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.&nbsp;</p> </div> <div style="text-align: justify;"> <p data-ghq-card-content-type="paragraph">Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.&nbsp;</p> </div> <div style="text-align: justify;"> <p data-ghq-card-content-type="paragraph">From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.</p> </div> <div style="text-align: justify;"> <p data-ghq-card-content-type="paragraph"><span data-slate-fragment="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">Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.</span>&nbsp;</p> </div> <div> <p style="text-align: justify;" data-ghq-card-content-type="paragraph">Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.</p> </div> <div> <h4 data-ghq-card-content-type="SMALL_HEADING"><strong data-ghq-card-content-type="BOLD">💭 </strong><strong data-ghq-card-content-type="BOLD">Life at Mews </strong></h4> </div> <div> <p style="text-align: justify;" data-ghq-card-content-type="paragraph">That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.</p> </div> <div> <p style="text-align: justify;" data-ghq-card-content-type="paragraph">Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.</p> <p style="text-align: justify;" data-ghq-card-content-type="paragraph"><span data-slate-fragment="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">If our mission, values and <a href="https://www.mews.com/en/careers#life-at-mews" target="_blank">Life at Mews</a> sound like your kind of place, we’d love to hear from you!</span></p> <h4>Everyone is welcome at Mews</h4> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []">We’re an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you’re ready to join a global, innovative and exciting community, we’d love to hear from you.</p> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []">One very important note: don’t hold back. Even if you don’t meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we’re committed to providing an inclusive experience, so please <a href="mailto:ta@mews.com" target="_blank">let us know</a> if there’s anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can’t wait to hear from you.</p> <h4><span data-slate-fragment="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">🤖 AI and Hiring at Mews</span></h4> <p style="text-align: justify;" data-ghq-card-content-type="paragraph"><span data-slate-fragment="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">At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts — but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We’re building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.</span></p> </div></div>