Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027

Key Responsibilities

• To deliver a high standard of customer service and administrative support for the College in line with the service outline
• To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers
• To promote the provision of the Student and College Service to all users
• To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)
• To ensure the college switchboard is manned at all times and maintaining outstanding level of service
• To monitor administration requests and complete timely
• To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance
• Ensure continuous development and improvement of personal professional knowledge
• Any other duties of a similar level of responsibility may be required.
  
  

Skills, Knowledge and Expertise

• Educated to a minimum of level three qualification
• Minimum of level two English and maths qualifications

• Customer service skills and experience
• Administration skills and experience
• Experience of being multi-skilled and working flexibly in order to respond to changing priorities

• Knowledge and understanding of the college business (e.g. structure, curriculum)
• Knowledge of administrative, customer service and quality standards
• Ability to work with learners and understand the issues facing different groups of learners
• Knowledge of college systems and processes

• Advanced user of Microsoft Office 365
• Ability to use technology to generate information and improve efficiency