Student Success Team Lead

Role: Student Success Team Lead

Reporting to: Director of Academic Operations & Resources

Location: London College of Contemporary Arts (LCCA) - Tower Hill & Aldgate

Salary: Competitive DOE

Role Summary

We are seeking an experienced Student Success Team Lead to join our university support services. This role is ideal for a motivated professional who is passionate about student outcomes, retention, and academic support. The successful candidate will oversee a team of student advisors and support coordinators, develop student engagement strategies, and ensure high-quality service delivery across our student lifecycle programmes.

Key responsibilities

• Lead, manage and mentor a team of student success tutors, ensuring consistent, high-quality support for students.

• Develop and implement student retention and engagement strategies to improve academic outcomes and wellbeing.

• Coordinate case management for at risk students, collaborating with academic staff, disability services and mental health teams.

• Monitor team performance using key performance indicators (KPIs), prepare regular reports and present findings to senior management.

• Design and deliver training, resources and workshops to build staff capability in student support, safeguarding and safeguarding procedures.

• Maintain accurate student records in the student information system and ensure compliance with data protection and safeguarding policies.

• Contribute to cross-functional projects to enhance student experience, digital support tools and onboarding processes.

• Manage service improvements using feedback, surveys and student voice initiatives.

Qualifications & Experience

Essential :

• Degree-level qualification or equivalent experience in education, social sciences or a related field.

• Proven experience in a student services, academic advising or student engagement role, with at least2 years in a supervisory or team lead position.

• Experience managing caseloads, risk assessments and coordinating support for diverse student populations.

• Strong knowledge of UK higher education frameworks, retention practices and student wellbeing services.

• Excellent interpersonal and communication skills, with experience delivering training and presentations.

Desirable :

• Master's Degree, PGCE, QTS, coaching/mentoring qualification, or working towards one

• Evidence of ongoing professional development

• Familiarity with student information systems or CRM platforms

• Experience analysing student data to identify trends and inform interventions.

• Previous experience within a further/higher education institution in the UK

• Previous experience working and dealing with students

About you

• Empathetic, student-centred approach with strong commitment to equality, diversity and inclusion.

• Proactive problem-solver with attention to detail and sound professional judgement.

• Collaborative team player who can build positive relationships across academic and professional services.

• Adaptable and resilient with the ability to work effectively in a fast-paced environment.

What we offer

• Competitive salary and pension scheme.

• Generous annual leave entitlement and access to flexible working arrangements.

• Professional development opportunities, including training and career progression pathways.

• Employee wellbeing programmes and access to counselling services.

Please submit a CV and a supporting statement outlining how you meet the essential criteria and your approach to student success. Applications should be made via our online careers portal by the closing date. We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCA Talent Acquisition Team collegedivisionrecruitment@gus.global

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.