Student Support Manager - Residential

• Experience working with children and/or teenagers, ideally in a residential camp setting or similar
• Experience managing a team, ideally in a residential camp setting or similar
• Strong organisational, communication and problem-solving skills
• A skill set that enables success in a fast-paced work environment
• A positive and flexible approach to work, along with the ability to adapt to changing circumstances
• A desire to work with students aged between 8-17
• The ability to demonstrate respect for equal opportunities and respect for race and diversity
• Strong work ethic, this is no ordinary job! 

Main Duties and Responsibilities

• Creating a positive environment, in which staff feel motivated and willing to work hard
• Making sure all Student Support Officers undergo relevant on-site induction
• Holding daily meetings with the Support team, ensuring clarity and addressing any key issues that may have arisen
• Creating a Support team rota, and providing this to staff in a timely manner
• Monitoring staff performance, ensuring high standards are maintained throughout
• Conducting Support staff appraisals 

• Holding daily meetings with Group Leaders to address any issues or concerns
• Collating and then, alongside the senior team, acting upon any feedback received efficiently 

• Taking responsibility for on-site safeguarding, recording all issues, reporting these directly to the Designated 
• Safeguarding Lead, making sure the Centre Manager is also aware of any issues that may have arisen
• Making sure student registration forms are up to date, sharing any key information if necessary
• Working with the Centre Manager to update risk assessments
• Ensuring health and safety is adhered to, recording any incidents that may occur 
• Working with the senior team to be aware of where each student is accommodated 
• Ensuring any student absences from class are checked and followed up
• Carry out basic first aid when required
• Liaising with local medical services if/when necessary

• Leading both staff and student on-site welfare inductions
• Ensuring all policies and procedures are implemented.
• Supporting the Senior Team where necessary
• Getting involved in excursion preparations sorting lunches and supporting the team with any reasonable tasks. 
• Going on excursions when required to support the centre.
• Keeping all Welfare logs updated, providing necessary documentation to Head Office by set deadlines
• Maintaining proper levels of student discipline, safety and welfare throughout, responding quickly to emergencies where necessary
• Maintaining a great presence throughout, ensuring you are visible to students and easily contactable by clients

Expectations

• Represent the organisation in a professional and approachable manner.
• Always uphold our safeguarding and welfare commitments.
• Actively engaging with students and ensuring their enjoyment.
• Adapt to the dynamic nature of working in a residential youth environment.

Disclaimer