Supervisor Agency Systems

<p>Horace Mann is seeking a collaborative and technology-focused <strong>Supervisor, Agency Systems</strong> to lead the support, administration, and continuous improvement of our agent-facing technology platforms. This role serves as a critical bridge between agents, operations, and Information Technology, ensuring our application systems provide exceptional user experience while supporting business objectives.</p> <p>The ideal candidate combines leadership skills, technical aptitude, training expertise, and a passion for helping agents leverage technology effectively. This role will oversee Agency Systems staff while serving as a key partner in the evolution of agent technology solutions.</p> <p><strong>This role is hybrid with 3 days a week in the Plano, TX office.&nbsp;</strong></p> <p><strong>What You'll Do</strong></p> <p><strong>Agency Systems Leadership</strong></p> <ul> <li>Lead, coach, and develop the Agency Systems team to ensure exceptional support and service delivery to agents.</li> <li>Establish priorities, monitor team performance, and ensure resources are aligned to meet business needs.</li> <li>Foster a culture of collaboration, accountability, and continuous improvement.</li> </ul> <p><strong>System Administration &amp; Support</strong></p> <ul> <li>Oversee the operation and administration of agent application systems, including:</li> <ul> <li>Electronic Application (E-App)</li> <li>Online Application System (OAS)</li> <li>NTAREP (Agent Portal)</li> <li>Future company-sponsored agent technologies</li> </ul> <li>Serve as a primary resource for system functionality, troubleshooting, and process guidance.</li> <li>Ensure systems support business objectives while delivering a positive agent experience.</li> </ul> <p><strong>Technology Partnership &amp; Process Improvement</strong></p> <ul> <li>Act as the primary liaison between Agency Operations and Information Technology for system maintenance, enhancements, and strategic improvements.</li> <li>Participate in meetings with IT teams to discuss technology updates, system functionality, and future development priorities.</li> <li>Support testing, implementation, and adoption of new technology solutions.</li> <li>Identify opportunities to improve system efficiency, usability, and agent satisfaction.</li> </ul> <p><strong>Training &amp; Communication</strong></p> <ul> <li>Create, maintain, and deliver training materials for agency systems and related technologies.</li> <li>Develop resources that support successful agent onboarding, training, and ongoing technology adoption.</li> <li>Ensure documentation remains current and reflects system updates and enhancements.</li> <li>Provide guidance and support for the NTAREP website and related resources.</li> </ul> <p><strong>Reporting &amp; Analytics</strong></p> <ul> <li>Create, maintain, and analyze reports related to system utilization, performance, and agent engagement.</li> <li>Provide insights and recommendations to leadership regarding system improvements and user adoption trends.</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p> <p><strong>Required</strong></p> <ul> <li>High School Diploma or GED.</li> <li>5+ years of experience supporting agent application systems, agency operations, or agent relations.</li> <li>Demonstrated leadership, coaching, and team development experience.</li> <li>Strong understanding of agent-facing technology platforms and business processes.</li> <li>Experience working collaboratively with Information Technology teams and business stakeholders.</li> </ul> <p><strong>Preferred</strong></p> <ul> <li>College degree.</li> <li>Experience supporting electronic application platforms, agent portals, or similar insurance technology solutions.</li> <li>Experience developing training materials and conducting user training sessions.</li> </ul> <p><strong>Skills &amp; Competencies</strong></p> <p><strong>Leadership &amp; Relationship Management</strong></p> <ul> <li>Strong leadership and team development skills.</li> <li>Ability to build productive relationships across departments and stakeholder groups.</li> <li>Customer-focused mindset with a commitment to supporting agents and business partners.</li> </ul> <p><strong>Technical &amp; Analytical Skills</strong></p> <ul> <li>Strong aptitude for learning and supporting technology solutions.</li> <li>Ability to analyze data and develop meaningful reports.</li> <li>Experience troubleshooting system issues and supporting technology implementations.</li> </ul> <p><strong>Communication &amp; Training</strong></p> <ul> <li>Excellent written and verbal communication skills.</li> <li>Ability to explain technical concepts to diverse audiences.</li> <li>Strong presentation and training capabilities.</li> </ul> <p><strong>Organization &amp; Execution</strong></p> <ul> <li>Effective project coordination and prioritization skills.</li> <li>Ability to manage multiple initiatives and deadlines simultaneously.</li> <li>Strong attention to detail and follow-through.</li> </ul> <p><strong>Additional Information</strong></p> <ul> <li>Remote work opportunity.</li> <li>Normal office environment.</li> <li>Ability to lift up to 10 pounds.</li> <li>Periodic travel may be required.</li> </ul> <p>Salary Range:</p> <p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$57,500.00 - $79,100.00/annually</p> <p>Salary is commensurate to experience, location, etc.</p> <p>&nbsp;</p><div class="content-conclusion"><p>Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.&nbsp; And with our broadened mission has come corporate growth:&nbsp; We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.</p> <p>We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.&nbsp; We help educators identify their financial goals and develop plans to achieve them.&nbsp; This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</p> <p>EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status</p> <p>For applicants that are California residents, please review our <a href="https://www.horacemann.com/privacy/ccpa" target="_blank">California Consumer Privacy Notice</a></p> <p>All applicants should review our <a href="http://www.horacemann.com/privacy.aspx" target="_blank">Horace Mann Privacy Policy</a></p></div>