Supervisor
1199SEIU Funds
About the role
Responsibilities • Partner with Manager to ensure goals are implemented, accurately communicated and achieved in the Member Services department at the 1199SEIU Benefit and Pension Funds; oversee call volume to achieve and maintain optimum efficiency in meeting service levels • Conduct daily monitoring of calls using Call Management System (Genesys Cloud); generate and review reports for trending, system issues, and repeat calls to ensure quality • Prepare, analyze and maintain daily, weekly, and…
Read the full description on the original posting.
Perks & benefits
- Medical Insurance
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