Supervisor, Operations

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

 

Your Role 

The Medicare team is responsible for servicing Medicare members including Med Supp an). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager. In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. We are open 7am to 8pm 7 days a week, supervisors will rotate core shift, late shifts, weekend shifts and holidays to ensure ample leadership support 

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

 

 

Your Work 

In this role, you will: 

• Be responsible for routine operations and people management functions  
• Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization 
• Consult and make recommendations to management on operational issues 
• Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management 
• Apply policies and procedures within health care operations 
• Provide regular coaching to each team member, including audit feedback, corrective actions, and performance improvement 
• Perform routine quality audits for each team member to help improve the overall quality experience 
• Manage onboarding of new team members 
• Complete administrative tasks such as updating timecards, schedule updates, etc. 
• Perform additional responsibilities as assigned 

 

 

 

Your Knowledge and Experience 

• ​​Requires a minimum of 5 years of prior relevant experience 
• ​Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training ​ 
• Attend onsite meetings as scheduled 
• ​​Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution ​ 
• ​​Typically, requires broad job knowledge of technical or operational practices within assigned discipline​ 
• ​​Medicare experience preferred​ 
• ​​Experience supervising a remote team preferred​ 
• Call center experience strongly preferred 
• Strong internet service required, including at least 16 megabytes per second download and most importantly 5 megabytes per second upload 
• Availability to work evenings, weekends and holidays as needed 

 

Hybrid Virtual Work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.